Hrithik Hazarika
B.Tech (E.C.E)
KAMRUP METRO
Summary
Dedicated and results-oriented professional with a B.Tech in Electronics and Communication, offering valuable experience in customer service, sales, and client relationship management from esteemed organizations including NIFTEL Communications, Quess Corp, Poddar Mahindra, Wipro, and TI Ford. Proficient in addressing customer inquiries and fostering strong relationships through clear and empathetic communication to ensure high levels of customer satisfaction. Demonstrated expertise in utilizing digital tools for documentation, multitasking, and maintaining service quality standards. Eager to embrace new opportunities for skill enhancement, increased responsibilities, and meaningful contributions to organizational growth.
Overview
5
5
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Customer Service Associate
NIFTEL COMMUNICATIONS
11.2024 - Current
• Communicate clearly and empathetically with customers
• Maintain accuracy and attention to detail in service requests
• Use digital systems to manage multiple interactions
• Guide customers toward suitable solutions
• Ensure customer satisfaction
Relationship Officer
Quess Corp Ltd.
05.2024 - 08.2024
• Explained financial products clearly to customers
• Built trust-based relationships
• Maintained accurate documentation
• Used digital systems for tracking
Digital Engagement Manager
Poddar Mahindra
01.2023 - 08.2023
• Managed client communication digitally
• Simplified complex information
• Prepared performance reports
• Supported business growth
Associate Content Reviewer
Wipro Limited
09.2021 - 08.2022
- - Analyzed and reviewed user profiles, videos, and text-based content for identifying any issues.
- - Investigated, escalated, and resolved user-reported or system-flagged issues.
Service Advisor
TI Ford Ltd
10.2020 - 04.2021
- - Assisted customers by addressing inquiries and providing information on vehicle maintenance services.
- - Scheduled appointments and efficiently managed service calendars.
- - Guided customers in determining suitable services based on their vehicle maintenance needs.
Education
B.Tech/B.E. - Electronics and Communication
Assam Science And Technology University
Guwahati08-2020
12th - Science
CBSE
07-2016
10th - English
CBSE
07-2014
Skills
Communication Skills
Problem Solving
Customer Relationship
Active Listening
Marketing
Microsoft Office & CRM Tools
Live Chat Software
Help desk software
Customer Acquisition
Customer Handling & Client Services
Business Development
Tech-Savvy (Digital Tools & Systems)
Attention to Detail & Accuracy
Email/Chat Support
Java
MySQL
Power BI
Certification
Computer Applications, Accounting & Publishing under NIELIT.
Interests
Travelling
Listening Music
Playing indoor and outdoor games
Internship
- 15 Days, Vocational Training course in BSNL, ARPSSA., BSNL Telecom Factory
- 1 Month, Internship on Machine Learning and Computer Vision from OLATUS pvt., OLATUS
Timeline
Customer Service Associate
NIFTEL COMMUNICATIONS
11.2024 - Current
Relationship Officer
Quess Corp Ltd.
05.2024 - 08.2024
Digital Engagement Manager
Poddar Mahindra
01.2023 - 08.2023
Associate Content Reviewer
Wipro Limited
09.2021 - 08.2022
Service Advisor
TI Ford Ltd
10.2020 - 04.2021
B.Tech/B.E. - Electronics and Communication
Assam Science And Technology University
12th - Science
CBSE
10th - English
CBSE