HRITHIK Kurni
Hyderabad
Summary
Dedicated and customer-focused professional with experience in providing exceptional service to international clients. Skilled in handling the wide range of customer inquiries, ensuring prompt resolution of issues, and maintaining a high level of customer satisfaction. Adept at managing customer expectations, troubleshooting technical issues, and offering tailored solutions to meet diverse needs. Strong communication skills with the ability to build rapport with customers from various cultural backgrounds. Proven ability to thrive in fast-paced, dynamic environment.
Overview
1
1
year of professional experience
Work History
CUSTOMER SERVICE AGENT
DAZN SOFTWARE PRIVATE LIMITED
Hyderabad
04.2024 - Current
- Developed STRATAGIES FOR HANDLING DIFFICULT CUSTOMERS EFFECTIVELY WHILE MAINTAINING PROFFESIONALISM
- ENHANCED PRODUCTIVITY AND CUSTOMER SERVICE LEVELS BY ANTICIPATIMG NEEDS AND DELIVERING OUTSTANDING SUPPORT
- ADJUSTED BILLS AND REFUNDED MONEY TO RESOLVE CUSTOMERS' SERVICE OR BILLING COMPLAINTS
- RESOLVED CUSTOMER COMPLAINTS BY DISTINGUISHING, PRIORITIZING, AND REPORTING TECHICAL ISSUES
- ACTED AS A SUBJECT MATTER EXPERT FOR THE CUSTOMER SERVICE PROCESS, providing in-depth knowledge AND GUIDANCE FOR RESOLVING CUSTOMER concerns across multiple global markets
- LED AND SUPPORTED Customer service teams IN MEETING PERFORMANCE TARGETS AND KEY PERFORMANCE INDICATORS (KPI’s)
- Actively participated in process reviews and the development of new strategies to improve service delivery
- PREPARED AND Presented WEEKLY and monthly performance reports, HIGHLIGHTING KEY ACHIEVEMENTS, challenges and strategies
- ACTED AS A POINT FOR CRITICAL CUSTOMER ESCALATIONS, ENSURING PROMPT AND EFFICIENT RESOLUTION
Education
Bachelor's degree - accounting and computers science
SOUTHWEST University
Maharashtra, India06.2021
INTERMEDIATE - MPC
MASTERS JUNIOR COLLEGE
KURNOOL, ANDHRA PRADESH05.2018
SCHOOL -
KESHAVA REDDY HIGH SCHOOL
KURNOOL, ANDHRA PRADESH05.2016
Skills
- Microsoft Excel
- Multi-tasking
- Active listening
- Adaptability
- Trouble shooting
- Data entry and documentation
- Time management
- Exceptional communication
- Team collaboration
- Conflict resolutions
- Patience and empathy
- Customer relationship management
Accomplishments
- Rewarded as the best customer service agent for maintaining high quality standards and customer satisfaction.
- Promoted as an SME for global English markets, managing customer relationships.
Hobbies and Interests
- Music
- Sports
Timeline
CUSTOMER SERVICE AGENT
DAZN SOFTWARE PRIVATE LIMITED
04.2024 - Current
Bachelor's degree - accounting and computers science
SOUTHWEST University
INTERMEDIATE - MPC
MASTERS JUNIOR COLLEGE
SCHOOL -
KESHAVA REDDY HIGH SCHOOL