Hritik Bhalerao
Mumbai
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Customer Executive
Reliance Securities
Mumbai
10.2024 - Current
- Provided expert support to customers, resolving complex issues and ensuring high satisfaction and loyalty.
- Handled inbound and outbound calls.
- Worked with other teams to solve product/service issues and improve customer experience.
- Addressed customer queries and managed risk-related calls.
Customer Executive
Wipro
Mumbai
09.2023 - 09.2024
- Improved processes and workflows, leading to business growth.
- Managed outbound administrative requests via phone and writing.
- Resolved customer issues and maintained satisfaction with effective product demos.
- Identified and addressed quality problems.
- Enhanced support by promptly responding to virtual platform queries.
- Managed trade counter inquiries, supporting both commercial and domestic projects.
Account Executive
Motilal Oswal Financial Services
09.2021 - 12.2022
- Provided product, service, and offer information to customers.
- Handled inbound and outbound calls.
- Identified and fulfilled customer needs.
- Addressed customer queries and managed risk-related calls.
Education
Bachelors - Commerce
04.2021
Skills
Experienced with MS Office applications Team CollaborationAdaptabilityProblem-solving AttitudeCommunication & Interpersonal SkillsAttention to detailsChatGPTKaptureBusiness Partner PortalSalesforce platform expertiseProficient in Amadeus ticketing softwareExperienced with MS Office applications
Certification
NISM 7 (Securities Operations and Risk Management Certification)
Timeline
Senior Customer Executive - Reliance Securities
10.2024 - Current
Customer Executive - Wipro
09.2023 - 09.2024
Account Executive - Motilal Oswal Financial Services
09.2021 - 12.2022
Mumbai University - Bachelors, Commerce