HRITIKA PAWLAE
Summary
Collaborative and communicative Loan Documentation Processor with experience in mortgage pre-underwriting and fraud analysis. Proven ability to resolve complex queries and conduct thorough investigations, driving team efficiency and adherence to compliance standards. Detail-oriented professional with a strong focus on analytical skills and problem-solving. Expertise in fraud investigation and mortgage processing ensures compliance and risk management. Committed to enhancing team performance through effective training and support.
Overview
4
4
years of professional experience
Work History
Loan Documentation Processor
Wells Fargo
04.2024 - 07.2025
- Company Overview: Enterprise Global Services (EGS)
- Ensured every step was followed in adherence to risk and compliance guidelines.
- Provided query resolution for team members, and published their performance reports.
- Conducted error analysis and refresher sessions to improve team performance, yielding good results.
- Fulfill the funding requirements, and perform pre-underwriting duties of U.S. mortgage.
- Pre-underwriting duties include insurance review, credit risk analysis, contacting the settlement agent, and ensuring funds get disbursed.
- Detailed review of capacity-related documents, such as pay stubs, W-2s, VOEs, award letters, and bank statements.
- Created a checklist to support process quality issues.
- Enterprise Global Services (EGS)
Trust And Safety Associate
Accenture
Hyderabad
09.2021 - 04.2024
- Investigate new accounts/customers and identify potential fraud through thorough research and investigation. Investigating payment risk fraud activities such as arrears, charge backs, adjustments,
email patterns, signup & country code mismatch. - Reviewing payment transactions, online and card payments. Root cause analysis on payment risk: monitor real-time queues and identify high-risk transactions within the business portfolio on various platforms.
- Observe customer payment transactions to identify fraudulent activity. Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Conducting a review of flagged accounts to understand the root cause, identifying fraud vectors to dive deep into investigations, and summarizing findings effectively.
- Interact with clients and customers to validate information, and to activate or reject authorizations.
Resolve customer issues within the scope of existing service-level agreements. Monitor customer and transactional records, and maintain fraud analysis models to improve the efficiency and effectiveness of company systems. - Investigating the root cause of the issue raised by the customer in the JIRA ticket as an appeal.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Assisting and training the team as a SPA lead, auditing their work, and daily reporting of individual portfolios to track and supervise the fraud identified.
- Providing support to the team and being part of client calls to gather new policy updates, cascading the same to the team.
Education
MBA - Finance
VIVEKANANDA PG COLLEGE
01.2022
Bachelor of Commerce -
AURORA'S DEGREE AND PG COLLEGE
01.2020
Skills
- Communicator
- Quick Learner
- Collaborative
- Approachability
- Resolving Conflicts
- MS Word
- MS Excel
- Microsoft Office
- SAP-FICO
- Attention to Detail
- Business Communication
Accomplishments
- Multiple time Top Performer.
- Cross-trained on multiple queues.
- Maintained 100% quality throughout the year without any anomalies.
- Performed quality audits for team samples to ensure quality scores were within agreed SLAs.
Languages
- English (Fluent)
- Hindi (Fluent)
- Marathi (Fluent)
- Telugu (Fluent)
Timeline
Loan Documentation Processor
Wells Fargo
04.2024 - 07.2025
Trust And Safety Associate
Accenture
09.2021 - 04.2024
MBA - Finance
VIVEKANANDA PG COLLEGE
Bachelor of Commerce -
AURORA'S DEGREE AND PG COLLEGE
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Solomon Louis AloysiusSolomon Louis Aloysius
Loan Documentation Processor II at WELLS FARGOLoan Documentation Processor II at WELLS FARGO