Hrudananda Nath
Cuttack
Summary
Dedicated customer service professional with a proven ability to improve customer experiences and streamline operational processes. Skilled in fostering teamwork, achieving results, and communicating effectively. Proficient in problem-solving and maintaining a customer-centric approach to drive satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
VECommercial Vehicle ltd.
Manguli, Cuttack
01.2021 - Current
- Boosted Customer Satisfaction Index for workshop.
- Oversaw service management for key accounts.
- BD coordination and Product feedback.
- Oversaw customer satisfaction metrics through onsite support management.
- Float management and readiness monitoring.
- Team management for smooth coordination.
- Assign new tasks to team and monitor to increase efficiency.
- Executed and monitored monthly targets effectively.
- Inter dealer coordination for service support and Account management.
- Concentrated on resolving issues for dissatisfied customers.
Regional Head of EAST Nepal
IME Motors Pvt. Ltd. (IME Groups, Sole Distributer of Ashok Leyland Ltd)
Itahari, Nepal
03.2018 - 12.2020
- Responsible for complete range of Ashok Leyland Products (2.5T to 49T GVW) for the most densely populated part of Nepal market.
- Responsible for 15 Key Account Customers and successfully converted some into repeat sales.
- Oversaw operations of six IME Motors branches, ensuring alignment with PRISM Process directives.
- Achieved and Exceeded Revenue Targets Year after Year. Helped in Network expansion plans.
Division Head- Service (BUS-Segment)
LT enterprises Pvt. Ltd. (IME Groups, Sole Distributer of Ashok Leyland Ltd)
Kathmandu, Nepal
09.2016 - 02.2018
- Managed express service for long-distance luxury buses catering to major key accounts in Nepal.
- Managed service coordination across various branches, streamlining operations in Kathmandu.
- PRISM Process implementation in Kathmandu Workshop.
- Fostered teamwork to optimize customer interaction and fuel efficiency evaluations.
- Guided service engineers in identifying new opportunities in vehicle applications.
- Managed service support as Technical Head in Kathmandu.
Technical Advisor
Rashmi Motors, Authorized Main Dealer of Ashok Leyland Ltd.
Manguli, Choudwar, Cuttack
08.2010 - 07.2016
- Engaged with customers by providing periodic updates and ensuring smooth communication with the team.
- Trained technicians in advanced wheel alignment techniques.
- Engaged promptly in PDI and BD case resolutions.
Education
Diploma - Mechanical Engineering
Sri Polytechnic
01.2015
ITI-MMV - undefined
Police. I.T.I. (Cuttack)
Cuttack01.2010
HSC - undefined
Kelikadamba High School
CUTTACK01.2005
Skills
- Customer service
- Problem-solving
- Excellent time management skills
- Complaint resolution
- Customer retention
- Customer focused
- Customer relationship management (CRM)
- Issue resolution
Languages:
ODIA
Bilingual or Proficient (C2)
ENGLISH
Advanced (C1)
HINDI
Bilingual or Proficient (C2)
NEPALI
Advanced (C1)
Training
- 1 month training at ALSTC , Kolkata .
- New technologie of BS6 training at ALSTC, Bhubaneswar.
- Computerised wheel alignment.
- Aggregate overhauling training
- Team management training at Kathmandu, Nepal.
Timeline
Customer Service Manager
VECommercial Vehicle ltd.
01.2021 - Current
Regional Head of EAST Nepal
IME Motors Pvt. Ltd. (IME Groups, Sole Distributer of Ashok Leyland Ltd)
03.2018 - 12.2020
Division Head- Service (BUS-Segment)
LT enterprises Pvt. Ltd. (IME Groups, Sole Distributer of Ashok Leyland Ltd)
09.2016 - 02.2018
Technical Advisor
Rashmi Motors, Authorized Main Dealer of Ashok Leyland Ltd.
08.2010 - 07.2016
Diploma - Mechanical Engineering
Sri Polytechnic
ITI-MMV - undefined
Police. I.T.I. (Cuttack)
HSC - undefined
Kelikadamba High School