Summary
Overview
Work History
Education
Skills
Software
Timeline
MS OFFICE
MS OFFICE
Generic

Hruday Balla

Hotelier
Hyderabad

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative

Spago Food's LLP
Hyderabad
09.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Managed timely and effective replacement of damaged or missing products.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained up-to-date knowledge of product and service changes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Assistant Store Manager

Jubilant FoodWorks
Hyderabad
10.2021 - 09.2022
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Trainer

ITC Fortune
Bangalore
11.2020 - 02.2021
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.Interacted with customers by phone, email, or in-person to provide information.
  • Helping a Chef prepare and cook dishes while training to be full-time chefs myself.

Education

Master Of Business Administration - Hotel Management And Tourism

Sun International Institute For Tourism & Manageme
Miyapur

Bhmct - Hotel Management

Shri Shakti College of Hotel Management
Begumpet
12.2018 - 12.2021

Skills

Sales expertise

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Software

MS OFFICE

Timeline

Customer Service Representative

Spago Food's LLP
09.2022 - Current

Assistant Store Manager

Jubilant FoodWorks
10.2021 - 09.2022

Trainer

ITC Fortune
11.2020 - 02.2021

Bhmct - Hotel Management

Shri Shakti College of Hotel Management
12.2018 - 12.2021

Master Of Business Administration - Hotel Management And Tourism

Sun International Institute For Tourism & Manageme

MS OFFICE

Microsoft Excel: Advanced skills formatting cells, creating tables and organizing data in Excel on both desktop and mobile devices, using my certification with Excel in both a professional and academic setting.

*Microsoft Outlook: Advanced skills using Outlook features like calendar and scheduling, using the program in a professional manner.


*Microsoft Office: Intermediate skills formatting documents and editing content in Microsoft Office, using the program for research and creation of professional documents.


*Microsoft Publisher: Beginning skills using Microsoft Publisher in a professional manner to create and edit marketing materials.

MS OFFICE

Microsoft Excel: Advanced skills formatting cells, creating tables and organizing data in Excel on both desktop and mobile devices, using my certification with Excel in both a professional and academic setting.

*Microsoft Outlook: Advanced skills using Outlook features like calendar and scheduling, using the program in a professional manner.


*Microsoft Office: Intermediate skills formatting documents and editing content in Microsoft Office, using the program for research and creation of professional documents.


*Microsoft Publisher: Beginning skills using Microsoft Publisher in a professional manner to create and edit marketing materials.

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Hruday BallaHotelier