MS OFFICE
Hruday Balla
Hotelier
Hyderabad
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Spago Food's LLP
Hyderabad
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Educated customers about billing, payment processing and support policies and procedures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assistant Store Manager
Jubilant FoodWorks
Hyderabad
10.2021 - 09.2022
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Trainer
ITC Fortune
Bangalore
11.2020 - 02.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.Interacted with customers by phone, email, or in-person to provide information.
- Helping a Chef prepare and cook dishes while training to be full-time chefs myself.
Education
Master Of Business Administration - Hotel Management And Tourism
Sun International Institute For Tourism & Manageme
MiyapurBhmct - Hotel Management
Shri Shakti College of Hotel Management
Begumpet 12.2018 - 12.2021
Skills
Sales expertise
Complaint resolution
Report preparation
Key holder experience
Creative problem solving
Retail store support
POS systems expert
Recordkeeping strengths
Administrative support
Stocking and replenishing
Stock management
Order fulfillment
Money handling abilities
Warehousing functions
Staff education and training
Account management
Retail materials management
Service standard compliance
Strategic sales knowledge
Cost controls
Production records
Sales planning
Budgeting
Kitchen staff coordination
MS Office
Written Communication
Safe food handling
Good Telephone Etiquette
Active Listening
Teambuilding
Software
Timeline
Customer Service Representative
Spago Food's LLP
09.2022 - Current
Assistant Store Manager
Jubilant FoodWorks
10.2021 - 09.2022
Trainer
ITC Fortune
11.2020 - 02.2021
Bhmct - Hotel Management
Shri Shakti College of Hotel Management
12.2018 - 12.2021
Master Of Business Administration - Hotel Management And Tourism
Sun International Institute For Tourism & Manageme
MS OFFICE
Microsoft Excel: Advanced skills formatting cells, creating tables and organizing data in Excel on both desktop and mobile devices, using my certification with Excel in both a professional and academic setting.
*Microsoft Outlook: Advanced skills using Outlook features like calendar and scheduling, using the program in a professional manner.
*Microsoft Office: Intermediate skills formatting documents and editing content in Microsoft Office, using the program for research and creation of professional documents.
*Microsoft Publisher: Beginning skills using Microsoft Publisher in a professional manner to create and edit marketing materials.
MS OFFICE
Microsoft Excel: Advanced skills formatting cells, creating tables and organizing data in Excel on both desktop and mobile devices, using my certification with Excel in both a professional and academic setting.
*Microsoft Outlook: Advanced skills using Outlook features like calendar and scheduling, using the program in a professional manner.
*Microsoft Office: Intermediate skills formatting documents and editing content in Microsoft Office, using the program for research and creation of professional documents.
*Microsoft Publisher: Beginning skills using Microsoft Publisher in a professional manner to create and edit marketing materials.