Hrusikesh Mahapatra
Odisha
Summary
Dedicated individual with outstanding menu design, staff training and management. Promoted establishment's food and beverages on advertising networks to expand client base. Warm and cheerful person with courteous character.
Overview
13
13
years of professional experience
Work History
Deputy Manager Food and Beverage
Lemon tree hotels karnataka
Hubli
02.2024 - Current
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created processes for handling customer complaints effectively.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Maintained records of all operational activities for future reference.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to team members to help them achieve goals.
- Oversaw budgeting responsibilities, reducing costs and increasing margins.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Worked closely with customers to understand needs and resolve diverse issues.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Food and Beverage Manager
Hotel Southern star
Bangalore
06.2022 - 01.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Restaurant Service Manager
Barbeque nation
Bangalore
04.2015 - 02.2017
- Trained new employees to perform duties.
- Ensured that all employees followed company policies, procedures, and guidelines regarding guest interactions.
- Created detailed reports on weekly and monthly revenues and expenses.
- Analyzed customer feedback to identify areas of improvement in the restaurant service.
- Resolved problems or concerns to satisfaction of involved parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Guest Services Supervisor
Citrus Cunningham
Bangalore
04.2014 - 02.2015
- Oversaw daily operations of guest services department to ensure exceptional customer experience.
- Provided training and guidance to all team members in customer service best practices, policies, and procedures.
- Provided guidance and support to junior staff members when required.
- Monitored daily performance of staff members and provided feedback on areas for improvement.
- Coached staff on strategies to enhance performance and improve customer relations.
Guest Service Associate
Mayfair hotel and resorts
Bhubaneswar
06.2012 - 02.2014
Education
Bachelor Degree in Hotel Management - Hotel Management
Utkal University
Bhubaneswar 04-2011
Skills
- Hygiene regulations
- Beverage making
- Cost control
- Table management
- Food and beverage operations
- Recruitment
- Business development
- Beverage management
- Performance improvement
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Deputy Manager Food and Beverage
Lemon tree hotels karnataka
02.2024 - Current
Assistant Food and Beverage Manager
Hotel Southern star
06.2022 - 01.2024
Restaurant Service Manager
Barbeque nation
04.2015 - 02.2017
Guest Services Supervisor
Citrus Cunningham
04.2014 - 02.2015
Guest Service Associate
Mayfair hotel and resorts
06.2012 - 02.2014
Bachelor Degree in Hotel Management - Hotel Management
Utkal University