HUDA MUSTAFA
Bengaluru
Summary
Highly motivated Operations and Hospitality Manager with a Master's degree in Event Management and Public Relations. Demonstrated success in enhancing guest satisfaction, optimizing operational efficiency, and managing high-profile events. Skilled at leading teams, implementing innovative strategies, and fostering positive client relationships. Committed to exceeding organizational goals through strategic planning and effective problem solving.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Operations, Hospitality & Logistics Manager
HEAVENLY MADE AESTHETICS LLP
Bengaluru, KA
01.2022 - Current
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and maintained relationships with external vendors and suppliers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Event Operations Manager
THE WEDDING TRUNK
02.2018 - 06.2020
- Event Concept and Design: Develop creative themes and concepts tailored to client needs
- Budgeting and Financial Management: Oversee and manage event budgets and expenses
- Venue and Vendor Management: Select and manage venues, catering, audiovisual, and other vendors
- Logistics and Coordination: Handle logistics, transportation, and coordination of talent and entertainment
- Team Leadership and Communication: Lead event teams, communicate with clients, vendors, and stakeholders
- Execution and Evaluation: Manage on-site operations, ensure smooth event flow, and conduct post-event evaluations
Wedding Coordinator-Freelance
DIVYAVITHIKA WEDDING PLANNERS
05.2014 - 02.2018
- Initial Consultation: Meet with couples to understand their vision, budget, and scope of services
- Wedding Planning: Develop and manage timelines, budgets, and vendor contracts; coordinate with vendors and plan layouts
- Vendor Management: Research, recommend, and hire vendors; manage contracts and deliveries
- Wedding Design: Assist with theme, colour scheme, and decor; coordinate with decor vendors and florists
- Logistics and Coordination: Oversee rehearsal, ceremony, and reception setup; manage coordination with all parties involved
- Wedding Day Execution and Post-Wedding: Supervise setup and execution on the wedding day; handle troubleshooting and complete final details, including feedback collection
Student Relations Executive
GEMS B SCHOOL
04.2013 - 03.2014
- Student Engagement: Create and implement strategies and programs to build a strong student community
- Student Support: Offer guidance on academic, personal, and career issues, and connect students with resources
- Communication: Act as a primary contact for students, addressing inquiries and concerns
- Event Planning: Organize and coordinate campus events, working with faculty, staff, and student groups
- Student Feedback and Insights: Gather and analyse feedback to improve services and inform decision-making
- Campus Outreach and Retention: Build relationships with student organizations and departments, and develop initiatives to support student retention and success
Education
Master of Business Administration - Public Relations & Event Management
Bharthiar University
Bengaluru 2012 - 2014
BCom - Commerce
Periyar University
2010 - 2012
Skills
- Setting, Tracking and Maintaining Key Performance Metrics
- Event Planning and Coordination
- Supply Chain Management
- Marketing and Promotion
- Guest Relations and Loyalty Programs
- Revenue Management and Yield Optimization
- Interpersonal and Customer Service Skills
- Team Leadership and Communication
- Execution and Evaluation
- Vendor Relationship Management
- Logistics Management
- Mentoring and training
Awards Recognition
Best Hospitality Team, WOW AWARDS, 2022 - 2023
Personal Information
- Date of Birth: 11/04/90
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
- Tamil
- Kannada
Timeline
Operations, Hospitality & Logistics Manager
HEAVENLY MADE AESTHETICS LLP
01.2022 - Current
Event Operations Manager
THE WEDDING TRUNK
02.2018 - 06.2020
Wedding Coordinator-Freelance
DIVYAVITHIKA WEDDING PLANNERS
05.2014 - 02.2018
Student Relations Executive
GEMS B SCHOOL
04.2013 - 03.2014
Master of Business Administration - Public Relations & Event Management
Bharthiar University
2012 - 2014
BCom - Commerce
Periyar University
2010 - 2012
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