Huda Sattar Ali
Khobar,KSA
Summary
Driven professional with strong knack for leadership and team coordination, blending exceptional communication and problem-solving skills. Known for fostering collaborative environments and streamlining operational processes. Committed to driving impactful results and enhancing service quality. Offering teamwork and strong communication skills. Knowledgeable about team management and customer service in and for an organization. Ready to use and develop skills in conflict resolution, Planning processes, time management, and team collaboration in any new role.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Risk Support Manager (MENA Cluster)
British Council
Dammam, KSA
11.2023 - Current
- Communicating effectively within Exams Operations and with relevant stakeholders/ department heads, ROM, on work related to above listed workstreams
- Supporting, developing, and guiding exam colleagues in carrying out their self-assessments.
- Providing effective support to Exams Operations team on Risk, which includes Compliance, Counter Fraud and Chain of Custody management at KSA, Kuwait and Bahrain to ensure that defined processes under these workstreams are operating effectively
- Managing all tools and trackers used for effective operations of above listed workstreams.
- Undertaking several full self-audit QCA reviews on behalf of operations (i.e Self-assessments), largely within KSA, Kuwait, Bahrain and occasionally in other MENA geographies, providing clear, prioritised recommendations to support exams operations to mitigate risk and therefore improve compliance
- Implemented quality assurance measures to maintain service excellence.
- Managing 3 different countries related compliance matters by providing mitigating action plans for risk assessments.
- Working closely with ROM, build, own and maintain risk management plan that perceives potential risks and outlines preventive measures and safeguards, captures past incidents, and derives meaningful outcomes to prevent them from repetition and clearly establishes ownership and accountability (as per the OD) for each incident type to ensure greater transparency and control on conduct of business
- Providing ongoing guidance and updates to exam colleagues regarding corporate and board-specific standards, requirements, and risk mitigation
- Undertaking spot checks, of test day procedures and CMR procedures, and in agreement with CL and ROM
- Monitored team performance, providing constructive feedback and recognition were due.
- Developing and applying professional knowledge and expertise of QCA, IELTS and Awarding Body standards, recognized best practice approaches and exams operational experience to support KSA, Kuwait, Bahrain exam centres in monitoring of exams standards, advising to improve performance against standards and/or put in place steps to tackle more complex areas of non-compliance or to mitigate risk, in agreement with ROM.
- Coordinated support operations, aligning team efforts with organisational objectives.
- Built and maintained customer trust by maintaining ongoing communications until resolution.
- Monitored employee and customer interactions to assess quality of service.
Exams Services Assistant/ Exam Supervisor (Part time)
BRITISH COUNCIL
09.2014 - 11.2020
- Responsible for organizing examinations and IT course classes for the various schools and university departments
- Collecting of statistics to prepare reports for senior managers and be part of strategic decisions
- Providing general administrative support and be responsible for serving and coordinating committees
- Responsible for making arrangements of examinations halls, materials and stationeries
- Involved in practical planning and delivery of various courses with the help of providing effective training g for exams to the candidate
- Was responsible for small IT projects and presenting regular quick meetings
- Handling the process of dispatching of examination materials and confidential papers and maintaining the records of dispatch
- Raising invoices and credit notes
- Responsible for monitoring and evaluating the performance of students' results and certificates
- To be part of strategic decisions at level regarding staff, candidates, and university issues
- Maintaining a good rapport with all the fellow colleagues.
English Trainer for young candidates (age 5-15years)
Hello Learner- Online platform
08.2019 - 01.2021
- Responsible for one to one virtual teaching individual candidates in the basics of English grammar and conversational speaking
- Developed and taught a curriculum to improve students conversational abilities
- Improved instruction methods by using a variety of assessment tools and strategies
- Implied games and technology methods to engage and motivate candidates to participate in learning
- Used a variety of testing techniques and implemented exams to assess their comprehension as they went over the lessons
- Assigned work, reviewed corrected homework
- Taught beginners, pre-intermediate and upper-intermediate students with varying skill levels
- Organized schedules, assisted with new candidate consultations, registrations and kept candidate records up-to-date
- Devoting 4 hours per day teaching all 4 modules to various candidates based on their English proficiency
- Keeping track of the lessons completed, giving daily feedback, and uploading documents to the Hello Learner websites for hourly classes
- Weekly detailed reports on the candidates' growth, along with the uploading of their test/examination results
- Preparing weekly meetings with fellow teachers and discussing upcoming week plans for candidates and parents meetings
- Maintaining a good rapport with seniors and fellow colleagues.
Business, History and Marketing Teacher (grade 10,11,12)
Saad National Girls School
01.2019 - 06.2019
- Plan and deliver lessons in accordance with the goals and objectives of a clearly defined and documented curriculum
- Deliver an active, hands-on and student-centered programmer to promote learning
- Respond appropriately to the range of individual needs and abilities within the class
- Preparing Exam Materials and Strategic questions for conducting examinations
- Perform other duties as assigned by the Coordinator and Head of Department
- The conduct of lectures tutorials, practical classes, demonstrations, workshops, and student field excursions
- Observe, monitor and record students' progress
- Participate in the planning, organizing, monitoring and goal setting of the programs conducted within and outside the campus (SNSMUN's)
- Demonstrated a commitment to the safety and security of children and young people (child protection)
- Maintain a good rapport with all the fellow colleagues.
ICT Tutor (Foundation Department)
Interserve Learning and Development- ESGSA
08.2017 - 08.2018
- Responsible to deliver and develop up to date curriculum to the trainees
- To be responsible for assessing, recording and reporting on Trainees development and progress
- To create and maintain a culture that is aligned to the organization values
- To contribute in quality assurance initiatives as appropriate
- To produce and assessment calendar and track trainees progress
- To review and evaluate lessons/courses within the area of responsibility, within a view to continuous improvement
- To foster employment skills and promote employability throughout the curriculum
- Maintaining relevant professional standards and personal development
- To be responsible for group of trainees and their induction program
- To monitor trainees attendances and achievements taking appropriate actions as required
- Arranging and conducting CPDs and developing programs for the staff and keeping them up to date with the new process of teaching and learning
- Plan, prepare and give feedbacks on students work, monitoring trainees work towards individual targets
- To develop formal and informal links with the organization and to ensure curriculum development is led
- Participated in Colleges Lesson Observation scheme
- Acted as a teaching observer
- Responsible to handle the Moodle (ILearn) for the department and providing an induction to the staff members as to how the program works and the uses of it
- Responsible to introduce the ILearn to the trainees and provide brief knowledge about the ILearn methods and advantages
- To positively promote equality of opportunity for staff and students
- Maintain a good rapport with all the fellow colleagues.
ENGLISH TRAINER
ONE-TOUNGUE ONLINE INSTITUTE
07.2015 - 07.2017
- Providing English courses for different level students with different age groups and different nationalities
- Dealing with different age groups and their respective level courses
- Responsible to maintain records of work and related documents (attendance registers class sheets, topic preparations, related tests and exam material preparation
- Recording registration procedure for new students under various English programs
- Travelling and managing different places to conduct classes and different level courses with respect to different age groups
- Preparing Presentations for listening and speaking components and making an effective use of different techniques and methods to increase the basic level of students to a higher level
- Managing and coordinating with different teams to maintain the rapport of organization and display the best of its areas with proper presentations to the candidates and teaching them all different modules of English.
Administrative Assistant – Part time
Sikkim Manipal University
02.2014 - 08.2014
- Monitoring registration procedure for new students under various university programs
- Maintaining student records and university documents in organized manner
- Preparing exam material which includes Attendance registers, Candidate entry list, Log sheets, seating plan, exam admin papers, candidate letters with attached maps and preparing customer satisfaction forms
- Book and manage the venue staff and arrange drivers for pick and drop of exam materials
- To be responsible for dealing with referred issues for students within own educational programs
- To act as personal tutor, giving first line support for IT subjects
- To provide first line support for colleagues, referring them to sources of further help if required
- Assigned the responsibilities of preparing IT student reference and seminars materials to generate quality learning
- Responsible for scheduling and developing multi-level classroom IT course presentation for students
- Handled the tasks of preparing guidelines for new students
- Conducted special sessions for proprietary software for students
- Responsible for monitoring and evaluating the performance of students' projects and assignments
- To determine the final allocation of resources within own area of responsibility
- To be part of strategic decisions at level regarding staff, student, and college-wide issues
- Maintaining a good rapport with all the fellow colleagues.
ITHRAA- 101 inventions that changed the world (Vocational Work)
Saudi Aramco
10.2013 - 11.2013
- Responsible to manage the camp presenting 101 inventions
- Speaking and explaining the 101 inventions made by humans that changed human history
- To conduct disciplined environment and high quality of learning standard for viewers
- To manage the thousands of students coming from different schools to view the program in the morning
- Helping the back-support team in case of technical issue
- Maintaining a good rapport with all the fellow colleagues.
Education
Bachelor of Technology - Information Technology
Bachelors in Information Technology
India 05.2014 - 05.2017
Skills
- Quality and Compliance Assurance
- Contract, Employee Management
- Staff education and training, technical support
- Documentation management
- Task delegation
- Technical support expertise
- Team development
- Networking knowledge
- Strategic thinking
- Customer service expert
- Effective communicator
Languages
English
Proficient (C2)
Hindi
Native
Urdu
Fluent
Arabic
Intermediate
Punjabi
Intermediate
Affiliations
- Batminton
- Chess
- Reading
- Sports
- Travelling
Certification
- ISO Certification in ISO27001 Lead Auditor - Theknowledgeacademy (Completed)
- CELTA Certification - Oxford TEFL (Completed)
- Teaching Teens Course - Oxford TEFL (Completed)
- CISA - (Pursing)
- Lean Six Sigma Green Belt - (pursing)
Accomplishments
Gold Honor in Higher Secondary - 12th - 97%- Economics
A* in BT0063 course - Internship final assessment
ISO 27001 Lead Auditor Course
Course included- ISO Foundation, ISO Implementer and ISO Lead Auditor course contents and assessments.
Timeline
Risk Support Manager (MENA Cluster)
British Council
11.2023 - Current
English Trainer for young candidates (age 5-15years)
Hello Learner- Online platform
08.2019 - 01.2021
Business, History and Marketing Teacher (grade 10,11,12)
Saad National Girls School
01.2019 - 06.2019
ICT Tutor (Foundation Department)
Interserve Learning and Development- ESGSA
08.2017 - 08.2018
ENGLISH TRAINER
ONE-TOUNGUE ONLINE INSTITUTE
07.2015 - 07.2017
Exams Services Assistant/ Exam Supervisor (Part time)
BRITISH COUNCIL
09.2014 - 11.2020
Bachelor of Technology - Information Technology
Bachelors in Information Technology
05.2014 - 05.2017
Administrative Assistant – Part time
Sikkim Manipal University
02.2014 - 08.2014
ITHRAA- 101 inventions that changed the world (Vocational Work)
Saudi Aramco
10.2013 - 11.2013
Similar Profiles
Jennifer S ManoelJennifer S Manoel
Proctor at British Council, British Council examsProctor at British Council, British Council exams
Lavanya VedanayagamLavanya Vedanayagam
English Teacher at British CouncilEnglish Teacher at British Council
Angelo OlivieriAngelo Olivieri
Procurement Manager at British CouncilProcurement Manager at British Council