HUI AN HSUE
IT Support Engineer - Airbnb
Bangalore
Summary
Professional IT Support Engineer with robust background in providing technical assistance and resolving hardware and software issues. Skilled in network troubleshooting, system maintenance, and customer service, ensuring seamless IT operations. Strong focus on teamwork and adaptability, consistently meeting and exceeding performance targets. Reliable and flexible, aligning with evolving organizational needs and priorities.
Overview
7
7
years of professional experience
4
4
Certification
2
2
Languages
Work History
IT Support Engineer
Airbnb Global Capability Center Private Limited
10.2022 - Current
- Spearheaded the management and development of the IT infrastructure for the Bangalore office.
- Provided technical support, resolving hardware and software issues efficiently.
- Managed IT assets, ensuring all equipment was well-maintained and functional.
- Assigned laptops to end users, and coordinated the pickup of faulty laptops.
- Collaborated with cross-functional teams to implement solutions and optimize IT systems.
- Maintained documentation of IT activities, issues, and resolutions to ensure seamless operations.
- Participated in after-hours on-call rotation for critical support needs.
- Maintained inventory records of all hardware components within the organization's network.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
SW/App/Cloud Tech Support Associate
Accenture Solutions Private Limited
05.2022 - 10.2022
- Provided comprehensive technical support to end users, addressing and resolving hardware and software-related issues efficiently.
- Diagnosed, troubleshooted, and resolved complex technical problems, ensuring minimal disruption to user productivity.
- Collaborated with cross-functional teams to identify and implement innovative solutions and improvements.
- Maintained detailed logs of support activities, documenting issues, solutions, and user feedback for continuous improvement.
Server Support Engineer
Hewlett Packard Enterprise
10.2021 - 03.2022
- Updating and installing the latest firmware and servicing pack for HPE ProLiant servers.
- Logging tickets in the SFDC tool and sending out replacement parts if required.
- Providing knowledge articles and advisory to clients to help them understand the product better.
- Performing system administration duties such as troubleshooting and system performance tuning, providing remote desktop management, and hardware and technical support to users, as well as providing recommendations on hardware and software for backup and recovery.
- Resolving clients' technical issues over the phone, such as HPE ProLiant DL and ML servers.
- Performed regular health checks of physical infrastructure components such as power supplies and cooling fans.
Helpdesk Associate
NTT Data Services
11.2020 - 10.2021
- Managed operations related with network and infrastructure
- Interact with customers and delivered outstanding service in every interaction over email, chat or phone
- Ensured adherence to service standards & guidelines, that worked as benchmark for excellent service delivery
- Collaborated with all departments to conduct analysis, investigation & diagnosis of root cause of problems; ensured customer/ end user satisfaction on a regular basis
- Supported clients in resolving any technical issues over the call, such as Hardware (Laptop/ Desktop), Software and Network Issues & so on
- Managed the deployment, maintenance, support and upgrade of servers, storage hardware, software, operating systems
MAC Analyst
Cameo Global Inc.
09.2017 - 09.2018
- Resolved client's technical issues
- Performed analysis, investigation & diagnosis of root cause of problems; ensured customer/end user satisfaction on a regular basis
- Collaborated with customers with customers and delivered outstanding service in every interaction over email or phone
- Troubleshooting using advanced technical knowledge of resolving the detailed problem faster
- Managed daily operations to ensure that the network and the infrastructure were up & running
Claims Specialist
Omega Healthcare Pvt. Ltd.
01.2016 - 02.2017
- Managed & effectively resolved Health Insurance claims for client (AMR)
Education
PG Diploma in Cybersecurity - Advanced Executive Program in Cybersecurity
IIIT-Bangalore
Diploma - Hardware & Networking
Jetking
Bangalore, KarnatakaB.Sc. - Multimedia Technologies
Mayfair Business School
12th - ISC Board
St. Xavier's School
Bokaro, JharkhandTraining - CCNA R&S
Inter-Networkz
Bangalore, KarnatakaSkills
TCP/IP
OSI Layers
IP Sub-netting
Routing Concepts
NAT
IPv6
DHCP
Switching Concepts
VLAN
Port Security
WAN Technologies
Configuration of Routing Protocol
SSH
Operating systems
Wireless networking
Software installation
VPN configuration
Hardware diagnostics
IT asset management
SIEM tools
Risk assessment
IT infrastructure knowledge
Zero-day exploit prevention
Identity and Access management
Risk management
Mobile security
Vulnerability assessment
Cybersecurity frameworks
Web application security
Social engineering prevention
Intrusion detection
Certification
SECTION TITLE
Training
- PG Diploma in Cybersecurity (Advanced Executive Program) IIIT-Bangalore | Completed on: 12/2024 | CGPA: 3.92/4 (A Grade)
- 4 months, CCNA R&S, Inter-Networkz (Cisco Authorized Training Centre), Kamanahalli, Bangalore
- 1 year, Diploma in Hardware & Networking, Jetking, Shivajinagar, Bangalore, A Grade
Personal Information
Date of Birth: 09/14/87
Badges
02/08/20, https://www.youracclaim.com/users/hui-an-hsue/badges, https://www.credly.com/badges/21abb10d-17c1-4ff9-a2b2-e38bdd772413/linked_in_profile
Education
other
Languages
- English
- Hindi
Timeline
IT Support Engineer
Airbnb Global Capability Center Private Limited
10.2022 - Current
SW/App/Cloud Tech Support Associate
Accenture Solutions Private Limited
05.2022 - 10.2022
Server Support Engineer
Hewlett Packard Enterprise
10.2021 - 03.2022
Helpdesk Associate
NTT Data Services
11.2020 - 10.2021
MAC Analyst
Cameo Global Inc.
09.2017 - 09.2018
Claims Specialist
Omega Healthcare Pvt. Ltd.
01.2016 - 02.2017
PG Diploma in Cybersecurity - Advanced Executive Program in Cybersecurity
IIIT-Bangalore
Diploma - Hardware & Networking
Jetking
B.Sc. - Multimedia Technologies
Mayfair Business School
12th - ISC Board
St. Xavier's School
Training - CCNA R&S
Inter-Networkz