Hukumchand Joshi

Parshwa Enterprises

Pune

07.2019 - Current

Managed accounts receivable, collections and credit activities for a large customer base.
Developed procedures to ensure timely collection of payments from customers.
Analyzed customer payment trends and developed strategies to reduce overdue accounts.
Created reports for management on past due accounts and delinquency rates.
Responded to customer inquiries about billing issues, account status, and payment options.
Resolved escalated disputes between customers and the company concerning collections matters.
Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
Created and mailed current statements to customers.
Developed and improved procedures for collection of past due amounts.
Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
Identified potential areas of improvement in collections process and implemented changes accordingly.
Reached out to customers to discuss late payments and options for remitting amounts due.
Managed daily posting of payments to customer accounts.
Verified details of transactions, funds received and total account balances.
Maintained accurate records on all collections activities in the company's database system.
Worked closely with internal departments such as Accounting, Sales and Marketing to resolve outstanding customer debts.