Huma Khan
Summary
- Professional Synopsis: A highly motivated individual in hospital administration; possesses strong interpersonal skills; ability to handle new challenges; has the capacity to adjust in a fast-changing environment; ability to handle grievances; has outstanding communication skills. Abilities:
- Focused as goal driven with strong work ethics, continuously striving for improvement coupled with commitment to offer quality work.
- Adaptable and quick learner with ability to adapt to new environment.
- Keen learner.
- Possesses strong communication and analytical skills.
- Outstanding communication skills.
- Strong experience in supervising management teams.
- Office administration, book-keeping and scheduling skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
APOLLO SPECTRA HOSPITAL
05.2016 - 06.2017
- Facility Management
- Hospital Licensing for Various departments
- Doctor’s Credentialing
- Monitoring TAT for OPD Health checks and IPD Admission and discharges
- OPD Utilization analysis and OPD Slot allotments
- Handling Audit reports and Closing Audit reports
- Training and development of Front Office, Medical Insurance and OPD Nursing staff
- Handling Operational Metrics (Quality & Operations, Clinical and Non Clinical)
- Resolving escalations from Billing and Medical Insurance department
- Evaluating Patient Feedbacks and grievance resolving
- Plan and organise the services in OPD
- Growth of client base through focus on international marketing activities, value added services and provision of new services as per the patients needs
- Contiounsly monitor the standards of service with quality checks and ensure complete compliance with set hospital standards
- Coordinate with various departments OPD, Pharmacy, Laboratory and Front Office for smooth functioning
- Ensure statuary compliance in service delivery and operations
- MIS Reporting and Reports generation on OPD Operations and OPD Business
- Planning and executing marketing activities to enhance OPD Footfalls
- Tracking and Monitoring OPD Prescriptions and providing proper guidance to Front
- Office staff
- Training and development for CCF Staff and Nursing staff
- Handling Audits and Reports Compliance
- Managing Hospital Licensing and ensuring all process updated time on time
- Financial Counselling to Patient advised for Surgery and Hospital Admission
- Effective conversion on OPD-IPD business
- Handling Operations for Portals and Websites updating time on time
- Handling Doctors Grievances and OPD Schedules
- MIS Reporting on: Discharge patients, NPS Score, OPD Revenue and conversion, Doctors performance and quality check reports
- Handling Administrable issues of Hospital
- Handling the Clinical Meets with Doctors and report submission for same
- FRRO formalities for all international patients visiting on medical visa
- Health Check Up departmental performance and Operation with reporting and follow up for credit Bills and pay Outs
- Submitting month end reports for Doctors Pay outs
- Working on projects like Consumables tracking and compliance with minimal use and wastage
- Pilferage checking for Departmental Consumables.
Service Line Manager& Financial Counsellor
SL RAHEJA HOSPITAL, A FORTIS HOSPITAL
04.2014 - 01.2016
- Financial Counsellor:-
- Provided counselling to patients on various financial problems and suggested effective measures to tackle those
- Based on the evaluation of the financial condition of patients, recommended them financial aid plans as per their liabilities
- Preparing insurance audits for third parties based on procedures
- Ensuring all documentation ready for TPA
- Helping patients with medical claim forms completion and submission
- Co-ordinating with the billing department for preparation of Interim Bills with enhancement in case of extended hospitalisation
- Co ordination for reimbursements and claims
- Maintaining the HIS for department
- Ability to assess people well and guide them about financial aid plans for their benefits
- Good understanding of current economic ups and downs and proven ability to guide clients accordingly
- Closely working with the OPD and Marketing team on conversions and to minimize the number of lost cases
- Financial Counselling for the international patients over online queries
- Maintaining HIS and MIS data, Month end review reports and BRM /KPI/Dashboards
- Maintaining the quality check for department and preparing weekly and monthly reports (FOS)
- Working closely with Marketing Managers to analyse and plan new Packages/Health plans
- Maintaining MIS:
- Receiving and downloading data from different cleaning and formatting data using by
- EXCEL
- Removing duplicate numbers from Data through MS Access and Excel (Tools and formula)
- Handling multiple reports, working with formulae, pivot tables & pivot charts, and various other excel sheet components for accurate data
- Extracting report from MIS
- Updating Data Tracker and MIS Dashboard and KPI on daily and weekly basis
- Interacting with client directly through scheduled daily / weekly Business Conversation (Email)
- Ensure deliverables (Daily, Weekly & Monthly MIS Reports & Dashboard) are prepared to satisfy the project requirements cost and schedule
- Excellent in MS Excel (Vlookup, lookup, Pivot Table & PivotTable Chart, Charts, data validation)
- Keep the Operation manager informed of task accomplishment, issues and status
- International Business:-
- Managing clinical, professional and administrative work;
- Overseeing the day-to-day management of an organisation, specific unit or a service area;
- Working towards ensuring quality and value for money for patients;
- Planning and implementing strategic changes to improve service delivery;
- Attending meetings, writing reports and delivering presentations to management;
- Using computers to manage information and financial data, and to analyse and measure performance;
- Handling end-to-end co-ordination for all international patients;
- Responding to all facilitators and international patients’ queries over email by providing doctors feedback for sent reports by patient or facilitators;
- Giving proper estimate for treatment advised over email for all international queries;
- Taking care of admission to discharge of all international patients;
- Taking care of currency exchange, transportation and all necessities of international patient
- OPD Conversions-
- Handling OPD specialities “oncology “ ,”Orthopaedics”, “Cardiology “Endocrinology” for patients conversion from OPD to IPD;
- Prepared and collated daily activity reports to monitor progress, and ensure that implementation plans are on-target.
Intern
HINDUJA HOSPITAL
01.2014 - 03.2014
- Mahim) under project of Operations and Quality
ARPAN NURSING HOME AND ICCU
01.2005 - 06.2010
- Handling Overall business (Hospital Management) and taking care of operations and administration
- Ensured efficacy of shifts, personnel services and existing policies of health care facility
- Prepared and collated daily activity reports to monitor progress, and ensure that implementation plans are on- target
- Improved service levels by conducting reviews and collating customer feedback and altogether analyze facility activities
- Coordinated all administrative details in the hospital
- Coordinated in providing support services for the hospital
- Supervised ward secretaries, administration staff and other personnel.
Education
MBA - Business Operations
Welingker’s Institue of Management
01.2014 - 01.2016
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PG - Hospital Administration
Garware Institute of Career Education and Development
B.Sc - Medical Laboratory Technology
Netaji Subhash Institue
01.2010 - 01.2013
H.Sc - Science
Guru Nanak Khalsa College of Arts Science and Commerce
01.2003 - 01.2004
Timeline
APOLLO SPECTRA HOSPITAL
05.2016 - 06.2017
Service Line Manager& Financial Counsellor
SL RAHEJA HOSPITAL, A FORTIS HOSPITAL
04.2014 - 01.2016
Intern
HINDUJA HOSPITAL
01.2014 - 03.2014
MBA - Business Operations
Welingker’s Institue of Management
01.2014 - 01.2016
B.Sc - Medical Laboratory Technology
Netaji Subhash Institue
01.2010 - 01.2013
ARPAN NURSING HOME AND ICCU
01.2005 - 06.2010
H.Sc - Science
Guru Nanak Khalsa College of Arts Science and Commerce
01.2003 - 01.2004
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PG - Hospital Administration
Garware Institute of Career Education and Development