Huma Parveen

* Actively seeking out potential clients and properties, through networking, marketing, or referrals.

* Understanding of client needs, preferences, and budget to guide them and explain the focused project.

* Meeting with builders, developers to discuss their projects and the slab they can offer.

* Ensuring the project is real and their is no fake promises to keep our customers interest.

* Responsible for documentation process and get the MOA signed.

* Keeping updated with market trends, property values, and neighborhood details to advise clients effectively.

* Maintained strong, long-term relationships with clients, channel partners, and industry professionals for future referrals and repeat business.

* Provided excellent support to clients throughout the buying and selling process to ensure satisfaction and repeat business.

* Strategized sales with upper management team and further trained team on the same.

• Visited category managers (businesses) to ensure good relationship, to discuss margin, marketing fee, selling price and strategize sales.
• Managed Amazon Marketing Service(AMS) software to increase and manage the sales to bring profits from amazon marketplace.
• Visited retail stores like croma, reliance trends for selling consumer durable products.
• Ensured orders are getting processed daily for orders received on website.
• Interacted with different departments such as marketing, finance, service and the product department to ensure better customer experience.
• Analyzed customer feedback to identified area for improvement and provided solution to increase CSAT score.
• Managed and handled E-mail and Chat system.
• Increased sales performance by maintaining product hygiene.
• Managed ratings and reviews received by customers.
• Provided insights on customer shopping trends to support selection and identified gaps.
• Collaborated with team members, set goals and delegated tasks to ensure that deadlines were met.
• Ensured good customer service by addressing and ensuring the timely resolution of customer issues or comments.
• Provided competitive analysis and reports on customer shopping trend weekly and monthly.
• Ensured compliance with all safety regulations by conducting regular inspection of products within the store.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Dealt with real estate agents to convince them to advertise their property spaces on our website.
• Interacted with cleaning businesses to hire their cleaning staff at a negotiable rate and later generated more revenue by using those labor at the real estate developers properties.
• Conducted regular feedback sessions with team members and observed teams work to avoid customer issues.
• Established professional relationship with other businesses to achieve my targets.
• Monitored team performance, identified areas of improvement and provided timely interventions to ensure increase in revenue through upselling.
• Collaborated with other departments like sales, after sales, marketing and development team to ensure smooth customer journey.
• Trained and mentored new employees.
• Assigned tasks based on individual strengths and weaknesses, resulted in improved team collaboration and effectiveness.
• Suggested changes in CRM Software for smooth run of the business.
• Took care of reviews on trustpilot.
• Handled complaints and escalations on call and on emails.
• Quality check and researched issues.
• Submitted daily final reports to product management.

• Resolved client inquiries and provided direct assistance.
• Utilized customer feedback to improve customer experience
• Handled issues arising between customer interactions and dealership operations.
• Conducted survey to identify customer needs and preferences, resulting in improved customer experience and satisfaction
• Collaborated with Maruti dealership across India.
• Good communication and rapport building with Clients.
• Created and updated customer service documentation to ensure accuracy and compliance
• Turned customer questions into revenue-generating opportunities.
• Scheduled and executed client visits at Maruti showrooms.

• Offered in-depth guidance and advice to team members.
• Led supervision and development for 9 Advisors.
• Met all customer requirements accurately.
• Devised a system to increase revenue by targeting abandoned carts.
• Increased company revenue through effective sales strategies.