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Dynamic professional with a proven track record at the Department Of Education, enhancing customer satisfaction through expert technical support and innovative process improvements. Excelled in mentoring and troubleshooting, showcasing rapid learning abilities and strong empathy. Proficient in MS Office and Google Workspace, I significantly contributed to streamlining operations and elevating user experiences.

Computer Systems Engineering third-year student at Carleton University planning to obtain a summer position to improve the skill set and build experience; welcoming new experiences and determined to go the extra mile to achieve respective goals.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft and Zscaler user as well as Trello. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Results-driven Technical Support Representative with 2 years of experience in delivering high-quality customer service and technical assistance. Expert in diagnosing and resolving hardware and software issues while maintaining a strong focus on customer satisfaction. Adept at communicating complex technical concepts to diverse audiences and collaborating effectively within a team. Proven ability to manage multiple inquiries in a fast-paced environment, leveraging strong problem-solving skills to enhance user experience and drive positive outcomes.

HUMAID SHAIKH

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B.Sc. - Cyber Security & Digital Science

XII - Science

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B.Sc. - Cyber Security & Digital Science

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