Huma Parveen
Customer Relationship Manager
Krishnanagar,DL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager
Intex Technologies (I) Ltd.
07.2022 - 09.2024
- Managed Amazon Marketing Service(AMS) software to increase and manage the sales.
- Ensured orders are getting processed daily.
- Interacted with different departments such as marketing, finance, service and the product department.
- Analyzed customer feedback to identify areas for improvement and implementing strategies to increase customer satisfaction
- Coached team members to help them reach their full potential
- Managed E-mail and Chat system.
- Driving the sales performance by maintaining product hygiene.
- Managed ratings and reviews received by customers.
- Visited category managers (clients) to ensure good relationship and strategied sales.
- Provided insights on customer shopping trends to support assortment selection and identified assortment gaps.
- Managed team, set goals and delegated tasks to ensure that deadlines were met.
- Ensured good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Provided analysis and reports on metrics such as weekly/monthly sales by my department.
- Ensured compliance with all safety regulations by conducting regular inspection of products within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Team Lead
Business2sell.com.au
01.2018 - 08.2021
- Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met.
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Assigned tasks based on individual strengths and weaknesses, resulted in improved team collaboration and effectiveness.
- Suggested changes in CRM Software for smooth run of the process.
- Handled the team of 12 team members.
- Handled the team of 12 team membe
- Took care of reviews on trustpilot.
- Shared end day report daily to the product manager.
- Handled complaints and escalations
- Quality check and researched issues.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Relationship Consultant
Hcl Bserv
01.2017 - 11.2017
- Created and updated customer service documentation to ensure accuracy and compliance
- Utilized customer feedback to improve customer experience
- Conducted survey to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Coordinated with Maruti dealership all over India
- Incoming and outcall to the customers
- Worked on complaints and escalations
- Converted customer query into sales
Quality Operations Assistant
Koovs.com
09.2015 - 10.2016
- Provided detailed feedback and guidance to the team
- Trained and supervised a team of 9 Advisors
- Quality check based on the parameters provided by the client
- Invented abandoned cart system to bring more sales
- Worked on sales and provided good number of sales to the company
Education
Bachelor of Commerce - Commerce
Delhi University
Delhi, India 04.2001 -
Skills
Microsoft office expertise
Problem-solving aptitude
Operations management
Customer relationship management (CRM)
Staff training and development
Strategic planning
Business development
Sales strategies
Customer rapport
Process improvement strategies
Microsoft office experti
Ability to Work Under Pressure
Long term thoughts
Personal Information
Date of Birth: 06/20/94
Timeline
Assistant Manager
Intex Technologies (I) Ltd.
07.2022 - 09.2024
Team Lead
Business2sell.com.au
01.2018 - 08.2021
Customer Relationship Consultant
Hcl Bserv
01.2017 - 11.2017
Quality Operations Assistant
Koovs.com
09.2015 - 10.2016
Bachelor of Commerce - Commerce
Delhi University
04.2001 -