Huma Parveen
Customer Relationship Manager
Krishnanagar,DL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Assistant Manager
Intex Technologies (I) Ltd.
07.2022 - 09.2024
- Managed Amazon Marketing Service(AMS) software to increase and manage the sales.
- Ensured orders are getting processed daily.
- Interacted with different departments such as marketing, finance, service and the product department.
- Analyzed customer feedback to identify areas for improvement and implementing strategies to increase customer satisfaction
- Coached team members to help them reach their full potential
- Managed E-mail and Chat system.
- Driving the sales performance by maintaining product hygiene.
- Managed ratings and reviews received by customers.
- Visited category managers (clients) to ensure good relationship and strategied sales.
- Provided insights on customer shopping trends to support assortment selection and identified assortment gaps.
- Managed team, set goals and delegated tasks to ensure that deadlines were met.
- Ensured good customer service by addressing and ensuring the timely resolution of customer issues or comments.
- Provided analysis and reports on metrics such as weekly/monthly sales by my department.
- Ensured compliance with all safety regulations by conducting regular inspection of products within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Team Lead
Business2sell.com.au
01.2018 - 08.2021
- Conducted regular feedback sessions with team members to identify areas for improvement and provide guidance on career development
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met.
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Assigned tasks based on individual strengths and weaknesses, resulted in improved team collaboration and effectiveness.
- Suggested changes in CRM Software for smooth run of the process.
- Handled the team of 12 team members.
- Handled the team of 12 team membe
- Took care of reviews on trustpilot.
- Shared end day report daily to the product manager.
- Handled complaints and escalations
- Quality check and researched issues.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Relationship Consultant
Hcl Bserv
01.2017 - 11.2017
- Created and updated customer service documentation to ensure accuracy and compliance
- Utilized customer feedback to improve customer experience
- Conducted survey to identify customer needs and preferences, resulting in improved customer experience and satisfaction
- Coordinated with Maruti dealership all over India
- Incoming and outcall to the customers
- Worked on complaints and escalations
- Converted customer query into sales
Quality Operations Assistant
Koovs.com
09.2015 - 10.2016
- Provided detailed feedback and guidance to the team
- Trained and supervised a team of 9 Advisors
- Quality check based on the parameters provided by the client
- Invented abandoned cart system to bring more sales
- Worked on sales and provided good number of sales to the company
Education
Bachelor of Commerce - Commerce
Delhi University
Delhi, India 04.2001 -
Skills
Microsoft office expertise
Personal Information
Date of Birth: 06/20/94
Timeline
Assistant Manager
Intex Technologies (I) Ltd.
07.2022 - 09.2024
Team Lead
Business2sell.com.au
01.2018 - 08.2021
Customer Relationship Consultant
Hcl Bserv
01.2017 - 11.2017
Quality Operations Assistant
Koovs.com
09.2015 - 10.2016
Bachelor of Commerce - Commerce
Delhi University
04.2001 -
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