Humera Ansari
Ahmedabad
Summary
Results-driven Business Analyst with a strong focus on documentation, data analysis, and Agile methodologies. Achieved a 30% reduction in document turnaround time and delivered impactful chatbot solutions across various domains.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst
Streebo Solutions
Ahmedabad
09.2023 - Current
- Facilitated requirement-gathering workshops; documented BRDs, FSDs, CRFs, RTMs.
- Partnered with business and technical teams to align project goals.
- Implemented Agile practices with Jira/Trello, ensuring project transparency.
- Reduced document turnaround time by 30% through template standardization.
- Delivered chatbot and dashboard projects across multiple domains.
- Key Projects:
- City of Markham, Canada: AI chatbot deflecting 80%+ citizen queries.
- Hudson Dental, USA: Appointment chatbot, reduced front-desk calls by 35%.
- Vista Ridge Dental, USA: Real-time scheduling chatbot cut missed appointments by 25%.
- American Orchid Society, USA: Membership chatbot improved engagement by 15%.
- Customer Excellence Award – for successful City of Markham chatbot launch.
- Leadership & Volunteering:
- Client-Side Projects: Managed BA deliverables for Government, Healthcare, NGO clients.
- Internal Projects: Led POCs, assigned tasks, ensured timely delivery.
- Mentorship: Trained interns on BA tools, documentation, and client interaction.
Education
M.Com -
Gujarat University
08.2025
PGDBA - IT Management
MIT Alandi
Pune01.2025
B.Com -
Gujarat University
01.2024
Skills
- Business analysis and documentation
- Business requirements documentation (BRD)
- Functional requirements documentation (FRD)
- Functional specification documents (FSD)
- Requirements traceability matrix (RTM)
- Change request forms (CRFs)
- Business process modeling notation (BPMN)
- Agile project management
- Jira, Trello, and Asana
- Confluence collaboration
- Sprint planning and execution
- Data reporting and analysis
- Excel and Power BI proficiency
- Analytics dashboards development
- AI platforms expertise
- IBM Watson and MS CLU knowledge
- Amazon Lex and ChatGPT familiarity
- NLP training and application
- Design and prototyping skills
- Figma and Balsamiq tools proficiency
- Wireframe creation and UX validation
- Testing methodologies and QA processes
- Test case design and UAT execution
- System testing and production verification
- Soft skills in stakeholder engagement
- Client communication strategies
- Team mentoring and development
Certification
- Digital Marketing (SEO, Google Ads, Analytics)
- Software Testing Fundamentals
- Advanced Excel for Business Data Analysis
- Graphic Design (Figma, Canva Basics)
Languages
- English, Expert
- Hindi, Native
- Gujarati, Native
Leadership Experience
- Client-Side Projects: Managed BA deliverables for Government, Healthcare, NGO clients.
- Internal Projects: Led POCs, assigned tasks, ensured timely delivery.
- Mentorship: Trained interns on BA tools, documentation, and client interaction.
Timeline
Business Analyst
Streebo Solutions
09.2023 - Current
M.Com -
Gujarat University
PGDBA - IT Management
MIT Alandi
B.Com -
Gujarat University