Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Humera Begum

Hyderabad

Summary

A meticulous professional with experience in business administration, policy enforcement, and employee motivation. Experienced in industrial operations, quality analysis, and process improvement. Demonstrated leadership as an interim manager in charge of training and performance metrics. Proven expertise in project management, logistics, and driving operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Quality Lead

Amazon Development Centre Pvt. Ltd
Hyderabad
10.2024 - Current
  • Reviewed 2,903 NA transactions, identifying behavioral trends and escalating concerns to team leads.
  • Managed EU audits and assisted leadership in resolving discrepancies.
  • Sent MOM reports, identified trends and misses, and recommended improvements and refresher training for associates.
  • Enhanced audit forms by pinpointing key areas for agent performance improvement and supporting corrective actions.
  • Consistently exceeded productivity and accuracy targets for assigned audit and quality processes while ensuring adherence to SOPs by scheduling weekly connects with operations.

Transportation Specialist, ROC RS NA

Amazon Development Centre Pvt. Ltd
Hyderabad
07.2021 - 10.2024
  • Developed and implemented standardized operating procedures (SOP) to enhance information flow within the organization.
  • Received consecutive RNR's including yearly (RNR -2022).
  • Was the prime POC of ATC/CTA DD's, deep dived and sent reports periodically, thereby reduced associate errors from (68% to 5%).
  • Was one of the pioneer in CARS project that was cost-effective and aimed at minimizing the company's transportation expenses, (Saved `50,000 USD).
  • Change in Standard Work of SIMS [Insist on higher standards, Invent and simplify] To reduce the ATC and CTA by changing the SDT as required in SIMS for re-tendering future loads rather than canceling and adding a new load directly, thereby (saved -12000 USD).
  • Worked on CARS cancellation project to incorporate into the RS validator, effectively reducing Average Handle Time (AHT). From (9 min to 6 min).
  • Was the prime POC for DEA, Associate quality DD'S from (2022-2023).

Interim Manager, ROC RS NA

Amazon Development Centre Pvt. Ltd
Hyderabad
11.2020 - 06.2021
  • Served as interim manager, trained about 150 new hires, helped them along the way, and assisted with their conversion to FTE.
  • Managed productivity performance metrics for mentees (5), conducted deep dives periodically and identified areas of improvement and increased their productivity from (30% to 92% with 100% quality).
  • Trained newly hired leaders on NA-RS(L6-1,L5-2,L4-4), been their POC, provided guidance and assisted them to get hands-on in the process.
  • As Interim Lead, took care of smooth operations in shift and made sure HC was met VS volume available. Called in for OT's and made sure SL's were met.
  • Highlighted defects in scheduling to save capital and improve overall operations to program team and worked with them in fixing these errors.
  • Accomplishments
  • New lane Launch [Ownership, Deep Dive] - Supported as the POC for the new lane launches which were not featured on the Reactive Scheduling dashboard, manually monitored the Email alerts and post deep dive provided the adhoc's for the sites, thereby saving `5000USD.
  • CARS Launch [Ownership, Deep Dive] Partnered up with program Team to streamline the CARS Policies and Provided training to NA-RS team.
  • Crossed Skilled to EU-RS and one of the prime members to support EU-RS team when required, with 0 quality misses.

Education

BBA -

Anwar Ul Uloom College of Management
01.2019

BI.PC -

Narayana Junior College
01.2014

High school diploma -

St.Maaz High School
01.2012

Skills

  • Program management
  • Business Administration
  • Audit management and reporting
  • Problem-solving
  • MS Tools
  • Excellent communication skills
  • Attention to detail

Certification

Training-based internship in counselling psychology. (sociallysouled)

References

  • Sai Prasad Surichetti, +919705428850, Amazon Development Centre
  • Phanesh Kumar, +9700390455, Amazon Development Centre

Languages

  • English
  • Hindi
  • Arabic
  • Urdu

Timeline

Quality Lead

Amazon Development Centre Pvt. Ltd
10.2024 - Current

Transportation Specialist, ROC RS NA

Amazon Development Centre Pvt. Ltd
07.2021 - 10.2024

Interim Manager, ROC RS NA

Amazon Development Centre Pvt. Ltd
11.2020 - 06.2021

BBA -

Anwar Ul Uloom College of Management

BI.PC -

Narayana Junior College

High school diploma -

St.Maaz High School

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Humera Begum