Humera Fathima
Senior Process Executive
Hyderabad
Summary
Detail-oriented skilled in handling diverse range of accounts payable functions with accuracy, efficiency and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Senior Associate
Cognizant (client Microsoft)
Hyderabad
11.2020 - Current
- SME for, Online payments team
- Doing live audit with agents and giving feedback based on quality parameters
- Giving process training to new joiners
- Providing quality assistance on different programs
- Working as key point of contact for process
- Handle team meetings in absence of or on request of Team Leader
- Discuss and explain process changes/updates with team
- Organize Team huddle and discuss issues with team members and paint same in front of management team.
- Handle client emails and revert back with resolution/ information.
- Helped in stabilizing process and streamline procedure.
- Process payments and route it to payment release.
- Defined work plans in alignment with stakeholder requirements
- Trained and supported new team members, maintaining culture of collaboration
Senior Analyst
Startek (formerly known as Aegis customer support)
Hyderabad
03.2019 - 04.2020
- For Accounts payable, Tax team, AR/Billings, and reconciliations on,
- Handled all payment related issues such as payment blocks
- Resolved Tax team related issues
- Analyze and reconcile outstanding items, including helping Reconciliation team in Dispute resolution
- Assist with all aspects of AR process
- Strong analytical skills with ability to research and resolve difficult Payables/Receivables related problems.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Reached out to vendors and customers to verify information and follow up on client issues.
Senior Analyst
Accenture
Hyderabad
04.2017 - 01.2019
- Trained on vendor master and act as backup whenever there is requirement within team
- Prepare GR/IR report
- Purchase order creation
- Handle any queries related to creation of purchase order
- Partially work on General ledger
- Creation of vendor account
- Handling Different Queues with 100% quality
- Maintain All queues TAT and make call out if needed
- Escalate all problems in timely manner to ensure appropriate action is taken
- Identified process boundaries and determine opportunities to automate processes and functions.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes
Accounts Payable Analyst
SAP, Genpact
Hyderabad
09.2014 - 08.2016
- Worked in US & EMEA Accounts Payable as Invoice payment processor on SAP
- Worked in Spin project with Reconciliation, GL, and Account receivable process
- Review all invoices for appropriate documentation and approval prior to payment
- Prioritize invoices according to cash discount potential and payment terms
- Team Player: Active involvement in team Huddle to emphasis quality work by discussing Issues and keeping team informed of updates etc.
- Handled Requisitions and on hold invoices which involves resolving Issues related to invoices, by following escalation matrix, which were on hold for payment due to lack of information
- Processed and auditing all types of invoices (PO based invoices, non-PO based invoices, immediate Payments)
- Helping team in internal quality check when volumes are high
- Consistent performer in Production & quality
- Taking additional responsibilities in team activities and ensuring 100% participation.
- Supported Account Manager with incoming inquiries from existing clients.
- Inspected account books and recorded transactions.
Education
MBA - Finance
Swami Vivekananda PG College
Hyderabad, India 08.2011 - 05.2013
Bachelor of Arts - Foreign Trade
St.Francis Degree College For Womens
Hyderabad,India 05.2008 - 05.2011
Skills
MS OfficeKnowledge in Accounting
Microsoft tools (partner center, CMAT, WOBO)
Worked on Power BI
Learning Tableau
New hire training
Accomplishments
- Acknowledged with Quality Award for maintaining consistent quality performance.
- Received numerous appreciations notes from clients and suppliers.
- Acknowledged with best Performer Award.
Timeline
Senior Associate
Cognizant (client Microsoft)
11.2020 - Current
Senior Analyst
Startek (formerly known as Aegis customer support)
03.2019 - 04.2020
Senior Analyst
Accenture
04.2017 - 01.2019
Accounts Payable Analyst
SAP, Genpact
09.2014 - 08.2016
MBA - Finance
Swami Vivekananda PG College
08.2011 - 05.2013
Bachelor of Arts - Foreign Trade
St.Francis Degree College For Womens
05.2008 - 05.2011