Humera H
Manager - Corporate Projects
Chennai,TN
Summary
Project manager with extensive experience at Excel Maritime & Logistics, specializing in risk assessment and employee training. Proven ability to enhance team collaboration and optimize workflows, resulting in successful project completions and improved customer service standards. Committed to coaching teams for peak performance and continuous process improvement.
Overview
10
10
years of professional experience
Work History
Manager Corporate Projects
Excel Maritime & Logistics Pvt.Ltd.
Chennai
07.2022 - Current
- Coordinated team meetings to streamline workflow and enhance communication.
- Trained new team members on project management tools and best practices for execution.
- Assessed project risks and developed mitigation strategies to ensure successful completion of projects.
- Assisted in developing project plans and timelines for various initiatives.
- Supported management by preparing reports on daily operations and activities.
- Organized training sessions to improve team skills and knowledge retention.
- Collaborated with departments to align goals and share resources effectively.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Sales, cum Grievanc Redressal and HR Co ordinator
Livspace Interiors / BAB Leathers / WCF Hospital
Chennai
04.2019 - 06.2022
- Facilitated resolution of client grievances through effective communication strategies.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed complaint data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to address systemic issues in service delivery.
- Maintained accurate records of grievances and resolutions using company software systems.
- Educated clients on grievance procedures and available resources for support.
- Coordinated recruitment processes and scheduled interviews for various positions.
- Managed employee onboarding, ensuring compliance with company policies and procedures.
- Assisted in developing training materials and organizing employee training sessions.
- Maintained HR databases, ensuring accurate and up-to-date employee records.
- Facilitated communication between management and employees regarding HR policies.
- Organized company events to promote team building and enhance workplace culture.
- Generated monthly reports regarding employee absences and tardiness.
- Resolved employee relations issues through effective communication and problem solving techniques.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sales Associate
Fossil India Pvt. Ltd.
Chennai
08.2015 - 03.2019
- Engaged customers to understand their needs and recommend suitable products.
- Maintained knowledge of current promotions and sales to assist customers effectively.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to meet store goals and enhance customer service.
- Organized merchandise displays to optimize product visibility and attract customer interest.
- Assisted in inventory management by restocking shelves and conducting regular counts.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Education
Post Graduate Diploma in Computer Science - Computer Science
University Of Madras
Chennai04-2021
Post Graduate Diploma in Human Resource Management - Human Resources Management
Annamalai University
Chennai04-2020
Bachelor of Science - Advanced Zoology And Bio Technology
Justice Basheer Ahamed Sayeed College (S.I.E.T )
Chennai04-2009
Skills
- Project management
- Customer service
- Employee training
- Process improvement
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Workflow optimization
- Performance coaching
- Conflict resolution
Affiliations
- I'm a team player and an enthusiastic, optimistic individual where I put forth my views to move forward
- I'm also an individual performer, where opportunity needs me to survive alone, and I do it with all diligence
- I'm also a good grievance redressal officer, where I manage and convince clients' requirements during their peak temperaments, ensuring the dignity of my organization
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Intermediate (B1)
B1
Accomplishments
- Fossil: Hattrick Employee of the Month for highest sales in leather, watches, and overall Asia Pacific Zone
- Excel Maritime & Logistics Pvt. Ltd. : Employee of the Month for Vessel Handling (Cosco Vessels ) Tuticorin Port
Timeline
Manager Corporate Projects
Excel Maritime & Logistics Pvt.Ltd.
07.2022 - Current
Sales, cum Grievanc Redressal and HR Co ordinator
Livspace Interiors / BAB Leathers / WCF Hospital
04.2019 - 06.2022
Sales Associate
Fossil India Pvt. Ltd.
08.2015 - 03.2019
Post Graduate Diploma in Computer Science - Computer Science
University Of Madras
Post Graduate Diploma in Human Resource Management - Human Resources Management
Annamalai University
Bachelor of Science - Advanced Zoology And Bio Technology
Justice Basheer Ahamed Sayeed College (S.I.E.T )
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