Humera N Nisa

Saudi Airlines

Riyadh, Saudi Arabia

11.2015 - Current

Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Resolved passenger conflicts and medical emergencies during flights.
Assisted passengers with storing luggage and helped locate seating.
Monitored cabin during flights and responded to passenger inquiries or issues.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Ensured safety and comfort of customers onboard aircraft.
Used excellent customer service skills in addressing passengers' needs.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Answered passengers' questions about flight, aircraft and destination.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Completed pre-flight safety checks to reinforce passenger safety.