Humera N Nisa
Flight Attendant
Srinagar
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Accomplished Flight Attendant offering over Number years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Saudi Airlines
Riyadh, Saudi Arabia
11.2015 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers with storing luggage and helped locate seating.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Used excellent customer service skills in addressing passengers' needs.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Answered passengers' questions about flight, aircraft and destination.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Completed pre-flight safety checks to reinforce passenger safety.
Education
Masters In Arabic - Arabic
Islamic University of Science And Technology
Awantipora12.2015
Bachelor's Of Education - Education
Kashmir University
Srinagar03.2014
Bachelor Of Arts - Arabic
Kashmir University
Srinagar01.2012
Skills
Emergency Care
Emergency Response Coordination
Customer Service
Passenger safety management
Preflight briefings
Emergency Response
Flight safety
First Aid
Ticket verification
Regulatory Compliance
Safety Procedures
Business class service
Food and Beverage Service
Aircraft Restocking
Emergency Situations Management
Schedule Management
Issue Resolution
Food and beverage preparation
Sales expertise
Training and coaching
Passenger Assistance
Aviation regulations
Verbal and written communication
Company policy adherence
Airline Operations
Hospitality service expertise
Strong Work Ethic
Guest Services
Cultural Awareness
Cabin searches
Administrative tasks
Cleanliness and sanitation
Crew Coordination
Report Generation
Public Speaking
Flight systems knowledge
Leadership Qualities
Restroom Monitoring
Passenger Interaction
Passenger Needs Assessment
Task Prioritization
Goal Setting
Aircraft Safety Checks
Certification
GACA
GACA
To operate flight
Timeline
Flight Attendant
Saudi Airlines
11.2015 - Current
GACA
05-2015
Masters In Arabic - Arabic
Islamic University of Science And Technology
Bachelor's Of Education - Education
Kashmir University
Bachelor Of Arts - Arabic
Kashmir University