Humera Shaikh
Mumbai
Summary
Dynamic HR Practitioner and Data Analyst Intern with a proven track record at Accenture and ExcelR, specializing in statistical analysis and customer feedback management. Expert in leveraging SQL for database querying and delivering data-driven solutions. Excelled in enhancing customer service and implementing data visualization techniques to support strategic decisions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
HR Practitioner
Accenture
Mumbai
07.2024 - Current
- Developed treatment plans in collaboration with clients to assist them in achieving their goals.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Provided data-driven solutions to support decision making.
Data Analyst Intern
ExcelR
02.2024 - 10.2024
- Utilized tools and programs to extract data required for projects, enhancing speedy outcomes.
- Demonstrated coding and database management knowledge in Python and SQL.
- Utilized knowledge of SQL to improve database management.
- Developed project oversight using various recording and analysis tools, including Power BI, RAID methodologies, and Microsoft Project.
- Developed testable software using agile methodologies to create high-quality deliverables.
- Aligned projects with requirements and specifications to deliver above-benchmark results.
Customer Support Executive
Teleperformance
Mumbai
06.2023 - 06.2024
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Provided exceptionally high levels of customer service via live chat, email, phone and social media.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Guided customers through returns and refund protocol to streamline processes.
Education
Masters in Finance - Finance
University of Mumbai
Mumbai, MH2024
Bachelors in Commerce - Commerce
University of Mumbai
Mum2022
Certificate of Higher Education - Commerce
University of Mumbai
Mumbai, MH2019
Skills
- Customer feedback management
- Statistical analysis
- Database querying
- Structured Query Language (SQL)
- Data gathering
- Data validation
- Data Visualization
- Data collection and analysis
- Financial management
- Customer service
- Data analysis
Certification
- Data Analyst certified
- Data Scientist certified
Timeline
HR Practitioner
Accenture
07.2024 - Current
Data Analyst Intern
ExcelR
02.2024 - 10.2024
Customer Support Executive
Teleperformance
06.2023 - 06.2024
Masters in Finance - Finance
University of Mumbai
Bachelors in Commerce - Commerce
University of Mumbai
Certificate of Higher Education - Commerce
University of Mumbai
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