HUNNY SHARMA

Operating on the lead point of contact for any and all matter specific to Customer's account.

Building and maintaining strong, long lasting customers relationships.

Overseeing Customer's account management, including negotiating contracts and agreements to maximize the benefits and profits to the Company.

• Developed complex dashboard and reporting tools to track business performance metrics.
• Generated standard and custom reports to provide insights into business performance.
• Created dashboards to monitor and track key performance indicators.
• Provided technical support for troubleshooting analytics and reporting issues.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.

• Driving performance management of our team members
• Preparing and implementing training and development plans for associates
• Performing administrative duties, and additional functions, as needed and determined by management
• Performs gap analysis to highlight breaches of SLA targets, investigating reasons and recommending actions to prevent their recurrence
• Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software to ensure that content uploaded is as per the Amazon guidelines or not
• Coordinating with the site managers to place the content items correctly and ensure they are free from scams, errors, and any illegal or copyrighted content
• Communicating with the Top leadership, supplier for any specific queries.

• Accessing financial records of the vendors
• Duties include analyzing data, finance reports, budgets, tax returns, accounting records, to Calculate, posting business transactions, invoice processing, verifying financial data for use in maintaining records
• Clarifying questionable invoice items, prices or receiving signatures
• Analyzing the invoices received for the current in SAP and getting them booked all the accruals accordingly
• Efficiently managing the AP Helpdesk to ensure timely resolution to suppliers and administrator’s queries
• Collaborating the misses of SLA’s and sharing the feedback within the team mates accordingly.

• Catering the requests from non-English speakers, helping them to understand the process of online listing, reviewing the feedbacks of the customers
• Mainly catering the requests related to DACH region (Germany, Switzerland, and Austria).

• Analyzing the issue related to Internet subscription, catering the request related to Internet outage and suggesting the best service as per the requirement of the user
• Mainly catering the requests related to DACH region (Germany, Switzerland, and Austria)