HURAIN MOHD
Delhi
Summary
Dynamic Service Advisor with a proven track record at Harpreet Ford, enhancing customer satisfaction through effective communication and problem-solving. Expert in vehicle diagnostics and warranty processing, I successfully reduced service times by 20%, demonstrating strong attention to detail and commitment to quality in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Harpreet Ford
Delhi
02.2023 - Current
- Manage 30+ daily service requests for Ford vehicles, ensuring timely repairs
- Reduced average service time by 20% through optimized scheduling
- Maintain 95%+ customer satisfaction via clear communication
Service Advisor
Honda Company
Delhi
01.2018 - 01.2023
- Handled warranty claims and service documentation for 50+ clients.
- Trained 3 junior advisors in CRM software and customer handling.
PCVD Department
Adani Solar Plant
Modra
01.2017 - 01.2018
- Monitored polycrystalline silicon vapor deposition processes.
- Followed ISO safety standards in high-tech manufacturing.
Education
Diploma - Automobile Engineering
GNDP COLLEGE
ROHINI SEC 1501.2015
Diploma - 20.30, Solidwork
AutoCAD-Sehi
01.2015
BA -
PROGRAM (DU)
01.2012
12th -
CBSE
01.2010
10th -
CBSE
01.2010
Skills
- Vehicle diagnostic
- DMS Lite
- Warranty processing
- Customer retention
- Solar PCVD processes
- AutoCAD (2D, 3D, SolidWorks)
- Vehicle diagnostics
- Customer service
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Technical knowledge
- Progress reporting
- Quality inspection
- Handing customer complaints
- Cost estimation
- Records management
- Technical support
- Computer skills
- Repair quality inspections
Certification
- Ford Certified Service Advisor
- Honda Certified Service Advisor
- Solar Energy Safety Training
Languages
- Hindi
- English
Accomplishments
7 Time Best Performance Achiever in Harpreet Ford.
Timeline
Service Advisor
Harpreet Ford
02.2023 - Current
Service Advisor
Honda Company
01.2018 - 01.2023
PCVD Department
Adani Solar Plant
01.2017 - 01.2018
Diploma - Automobile Engineering
GNDP COLLEGE
Diploma - 20.30, Solidwork
AutoCAD-Sehi
BA -
PROGRAM (DU)
12th -
CBSE
10th -
CBSE