ServiceNow
Hi, I’m
Husain Merchant
Manager, Application Development
Pune
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
years of professional experience
5
years of post-secondary education
4
Certificates
2
Languages
Work History
ServiceNowHyderabad
Manager, Application Development
12.2018 - Current
Job overview
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Formulated strategies for application development framework creation and developmental processes.
- Participated in design and planning exercises for future application rollouts.
- Provided code maintenance and system upgrades to maximize performance.
- Resolved system test and validation problems to provide normal program functioning.
- Communicated directly with project stakeholders, providing timely updates on project advancement.
- Applied DevOps practices to better integrate disparate efforts within multi-team projects.
- Defined project-wide performance metrics such as active application users, success rate and net promoter survey
- Communicated technical risks and benefits to leadership and key stakeholders.
- Collaborated with engineers, system analysts, and programmers regarding project capabilities and limitations to deliver optimal functionality.
Jade GlobalPune
Team Lead
12.2014 - 11.2018
Job overview
- Developed business cases for proposed products and presented to project stakeholders.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Creating solutions that helps in the enablement of solution consultants and field sales personnel.
- Directed and supervised team of 7 engaged in Web application development.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
ZensarPune
Technical Specialist
08.2011 - 11.2014
Job overview
- Developed solution for managing credit risk proposals that assists stakeholders to identify key metrics for making decisions on the deals/proposals.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Oracle Financial Services SoftwarePune
Associate Consultant
05.2010 - 08.2011
Job overview
- Liaised with customers and management team to better understand customer needs and recommend appropriate solutions.
- Developed Inward/Outward workflow for Cheque Processing Engine.
InfosysPune
Senior Operations Executive
01.2007 - 05.2011
Job overview
- Built and strengthened relationships across functional leadership areas to keep training plans interconnected and effective.
- Assisted with proactive client outreach initiatives
Education
North Maharashtra UniversityJalgaon
Bachelor of Science from Computer Science
03.2002 - 04.2005
University Overview
- Elected to General Secretory for Student Council in 2004-05
North Maharashtra UniversityJalgaon
Master of Computer Applications from Computer Application
06.2005 - 01.2007
University Overview
- Completed only 3 semester's for MCA and considered an opportunity to start professional career with a multi national organization
Skills
Staff Management
Operations management
Coaching and mentoring
Search Engine Optimization
Accomplishments
- Used ServiceNow integration with Microsoft Teams to develop virtual agent which led to generate a lead with multiple customers.
- Achieved 50% incident deflection by introducing self service workflow on ServiceNow platform.
- The automated solution for Informatica to Oracle Data Integrator (ODI) conversion. Achieve up to 90% automated conversion, up to 90% reduced implementation time, up to 50% cost savings and up to 5X productivity gain.
- Design and develop solution for managing credit risk proposals that assists stakeholders to identify key metrics
Software
Java
Oracle
Project Management
Certification
SCJP 6.0
Timeline
Certified Application Developer, ServiceNow
08-2019
Manager, Application Development
ServiceNow
12.2018 - Current
ITIL
01-2017
Team Lead
Jade Global
12.2014 - 11.2018
Technical Specialist
Zensar
08.2011 - 11.2014
Associate Consultant
Oracle Financial Services Software
05.2010 - 08.2011
SCJP 6.0
11-2009
Senior Operations Executive
Infosys
01.2007 - 05.2011
North Maharashtra University
Master of Computer Applications from Computer Application
06.2005 - 01.2007
North Maharashtra University
Bachelor of Science from Computer Science
03.2002 - 04.2005