Husain Sayyed
Mumbai,MH
Summary
Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 5-year record of building positive relationships with internal and external stakeholders.
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
12
12
years of professional experience
87
87
years of post-secondary education
Work History
Information Technology Manager
Shree Shubham Logistics Ltd
Mumbai, Maharashtra
03.2015 - Current
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Developed and maintained 2.7 core IT department (Infra + App) operational budget.
- Supported budget process and TCO modeling to manage and reduce spending.
- Authored service level agreements for various functions, including help desk operations.
- Monitored all company IT inventory to ensure stock levels and databases were updated.
- Actively listened to customers, handled concerns quickly and escalated major issues to Senior Management.
- Led projects and analyzed data to identify opportunities for improvement.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Conducted daily system monitoring, verifying security, integrity and availability of all hardware, server resources, applications and key processes.
- Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.(NAC project)
- Managed system-wide operating system and software deployments, as well as related software upgrade problems.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Monitored 680 Windows servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
Sr. Desktop Engineer
CMS info system Pvt. Ltd.
Mumbai, Maharashtra
04.2008 - 02.2013
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Aligned office departments and increased inter-department communication and data sharing.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Documented and updated known fixes in knowledge base for future reference.
- Developed technical designs for customers, consultants and contractors.
- Checked and monitored system performance to maintain system integrity and documented and reported alerts.
- Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.
- Configured and installed computer systems for other sub-organizations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
Education
ITIL - Information Technology Infrastructure Library
Simplilearn
Mumbai 12.2019 - 12.2099
Online Training Certificate - AWS
Udemy
Online 10.2020 - 02.2021
Bachelor in Commerce [BCOM] - Accounts
Yeshwantrao Chauhan University
Mumbai 06.2013 - 04.2016
Diploma in Electronics & Telecommunication - L.E.R.S, L.E.A.V.S & L.C.H.M
M.H. Saboo Siddik Poly Technic
Mumbai 06.2002 - 04.2004
Diploma - Computer Hardware Engineering
Advance Diploma In Hardware Engineering JetKing
Mumbai 03.2008 - 06.2010
Skills
Infrastructure development
undefinedTimeline
Online Training Certificate - AWS
Udemy
10.2020 - 02.2021
ITIL - Information Technology Infrastructure Library
Simplilearn
12.2019 - 12.2099
Information Technology Manager
Shree Shubham Logistics Ltd
03.2015 - Current
Bachelor in Commerce [BCOM] - Accounts
Yeshwantrao Chauhan University
06.2013 - 04.2016
Sr. Desktop Engineer
CMS info system Pvt. Ltd.
04.2008 - 02.2013
Diploma - Computer Hardware Engineering
Advance Diploma In Hardware Engineering JetKing
03.2008 - 06.2010
Diploma in Electronics & Telecommunication - L.E.R.S, L.E.A.V.S & L.C.H.M
M.H. Saboo Siddik Poly Technic
06.2002 - 04.2004
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