Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Hushar Kamble

Technical Associate - IT
Mumbai

Summary

Resilient Technical Associate with 5 years operating in demanding internal and external support roles. Applies exceptional technical knowledge and expansive operational experiences. Hungry to continue expanding repertoire of skills and competencies through dedicated application of training and tireless execution of assigned tasks. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Amiable Technical Support Engineer perpetually ready to assist customers and senior personnel in correcting issues and streamlining operations. Versed in all aspects IT operations. Provides pleasant, effective technical support and operational enhancements. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Technical Professional with over 5 years of experience in IT Industry. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Technical Associate

Erulearning Solution Pvt Ltd.
MUMBAI
06.2021 - Current
  • Managed hardware inventory tracking system, monitoring deployed hardware and confirming proper hardware collection after use.
  • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transitions.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained and deployed standardized software packages for deployment on company systems.
  • Performed routine preventive maintenance tasks to sustain technological readiness.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Techical Support Engineer

Indian Maritime University, Navi Mumbai Campus
Navi Mumbai
08.2019 - 06.2021
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.

Redhat System Administrator

Tata Institute of Social Science
Mumbai
07.2017 - 08.2020
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Monitored company inventory to keep stock levels and databases updated.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Science - Information Technology

Mumbai Univerity
Mumbai
06.2014 - 08.2017

Skills

    Walk customers through installing applications and computer peripherals

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Software

Software Troubleshooting

Timeline

Technical Associate

Erulearning Solution Pvt Ltd.
06.2021 - Current

Techical Support Engineer

Indian Maritime University, Navi Mumbai Campus
08.2019 - 06.2021

Redhat System Administrator

Tata Institute of Social Science
07.2017 - 08.2020

Bachelor of Science - Information Technology

Mumbai Univerity
06.2014 - 08.2017
Hushar KambleTechnical Associate - IT