Husna Taj
Software Engineer
Bengaluru,AP
Summary
Experienced Technical And Customer Success specialist with a proven track record of delivering exceptional customer experiences and managing accounts. Skilled in developing customer strategies and Fostering strong relationships with Key stakeholders, passionate about empowering team to achieve their full potential and driving Business growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Application Support Analyst
BYJU'S
09.2019 - 01.2024
- Helping the enrolled students and parents with their technical issues, assisting with all the tech issues like (app, tablet, and website related), giving 30 calls and more than 4 hours of talk time daily.
- Developed and maintained Byju's Application, improving functionality and user engagement.
- Collaborated with cross-functional teams to gather requirements and implement solutions.
- Conducted code reviews and provided mentorship to junior developers, enhancing team productivity and code quality.
Education
Engineering in Computer Science -
K.S.Institute of Technology
06.2013 - 05.2017
Skills
Microsoft PowerPoint
Computer Skills
Adaptability
Microsoft Excel
Customer Service
Microsoft Office
Ability to work in a Team
Communication Skills
Excellent Customer Service Skills
Effective Team Leader
Details
Bengaluru, India, 9986398205, husna.taj@byjus.com
Languages
English
Hindi
Kannada
Certification
Selenium Testing
Timeline
Application Support Analyst
BYJU'S
09.2019 - 01.2024
Selenium Testing
01-2018
Engineering in Computer Science -
K.S.Institute of Technology
06.2013 - 05.2017
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