Hussain Baba
Srinagar
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally. I offer strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal, oral and written communication and presentation skills, functioning well both independently and collaboratively with an outgoing personality. My goal is to become a valued asset.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Content Moderator
Concentrix
Kuala Lumpur
01.2023 - 03.2024
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Evaluated user reports regarding potential violations of terms of service.
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Working on global YouTube content for Child Safety related Contents, Animal
Abuses and Adult contents.
Customer Service Representative
Amazon.com
Noida
10.2018 - 03.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Working on escalation management for North
America customers. Sales of amazon services via chats and emails.
Seller Support Associate
Concentrix
Noida
08.2016 - 09.2017
- Analyzed root cause of seller complaints and developed strategies to improve the overall customer experience.
- Responded quickly to escalated customer issues within established SLA's.
- Resolve multiple customer queries via chat and email for Amazon North America customers.
Education
Diploma in Advance Computer Application And Typing - Computer And Information Sciences
Rashtriya Institute of Technical Education Kashmir
Kashmir India03-2021
Bachelor of Arts - Humanities
Degree College Sopore Kashmir
Kashmir India04-2015
Skills
- Article Writing
- Social media knowledge
- Multitasking
- Interpretation skills
- Multi-language proficiency
- Complaint resolution
Certification
- Skill Development Volunteer for Government of India under Udaan Project.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kashmiri
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Content Moderator
Concentrix
01.2023 - 03.2024
Customer Service Representative
Amazon.com
10.2018 - 03.2021
Seller Support Associate
Concentrix
08.2016 - 09.2017
Diploma in Advance Computer Application And Typing - Computer And Information Sciences
Rashtriya Institute of Technical Education Kashmir
Bachelor of Arts - Humanities
Degree College Sopore Kashmir
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