Hussain Chunawala
Retail Sales Associate
Pune,MH
Summary
Dynamic Customer Service Executive with proven expertise at MicroDynamic Software, adept at enhancing customer engagement and resolving complex issues. Skilled in CRM software and relationship building, I successfully reduced call times while maintaining high service quality, ensuring customer satisfaction and retention. Recognized for delivering timely insights as a Research Analyst, driving informed decision-making.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
MicroDynamic Software
02.2024 - 04.2025
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Research Analyst
ONDIRECT MARKETING SERVICE
06.2023 - 12.2023
- Analyzed large volume of data to identify patterns, trends and correlations.
- Have done plane research and find the prospect through different website website’s.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Created and maintained database to store research data.
- Created visualizations to present research data and findings to stakeholders.
- Data scrapping from various platforms for example, Apollo LinkedIn
Education
Diploma - Computer And Information Sciences
JAYAWANTRAO SAWANT COLLEGE OF TECHNICAL EDUCATION
Hadapsar04.2022
SSC -
Bhameshwar Vidyala
Beed03.2019
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Customer engagement
Relationship building
Call center experience
Live chat support
Call control
Technical support
CRM software
Email management
Customer queries
Customer service
Timeline
Customer Service Executive
MicroDynamic Software
02.2024 - 04.2025
Research Analyst
ONDIRECT MARKETING SERVICE
06.2023 - 12.2023
Diploma - Computer And Information Sciences
JAYAWANTRAO SAWANT COLLEGE OF TECHNICAL EDUCATION
SSC -
Bhameshwar Vidyala