Summary
Overview
Work History
Education
Skills
Languages
Personal Details:
Timeline
Generic

Hussain Mohammed Sayyed

Navi Mumbai

Summary

Assignments in Customer service / Process Management / Operation Management / Customer Relationship Management with an organization of reputed.

To achieve greater heights of success by utilizing my skills and knowledge and discharge my duties and tasks to the best of my capability for the organization I work and for myself.

Dialling strategy, data analysing, various reports, different ideas for operations, quality to increase the productivity and in the less cost. Diligent and ambitious deputy manager with several years of industry experience. Possesses exceptional leadership and conflict resolution skills. Committed to ensuring that all associates deliver the utmost level of customer service. Experienced Deputy Manager with in-depth knowledge of sales strategies, scheduling, recruitment, money handling and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.

Overview

8
8
years of professional experience

Work History

Deputy Manager

Arrise BPO Solution
09.2023 - 10.2023
  • Increased operational workflow through development and implementation of advanced processes
  • Ensured operational processes complied with regulatory standards.
  • Enhanced staff performance through targeted reviews.
  • Collaborated with departments for seamless activity execution
  • Facilitated employee recruitment processes
  • Assisted team in completing objectives
  • Planned diverse gatherings for employees
  • Facilitated efficient conflict resolution among team members
  • Analyzed financial statements to verify data precision
  • Devised approaches optimizing organizational support standards
  • Established methods to manage grievances swiftly
  • Leveraged feedback data to drive improvements in organizational services
  • Documented operational processes for consistent reference
  • Pinpointed cost-cutting strategies for significant expense reduction
  • Generated detailed reports each month summarizing target achievements.
  • Offered crucial technical guidance to team members when required
  • Streamlined budget planning process with a focus on accurately predicting costs
  • Implemented process enhancements in response to market changes
  • Executed safety protocols in alignment with regulatory standards
  • Facilitated procurement cost savings by coordinating with suppliers
  • Engaged in routine idea generation meetings with top executive team on strategic projects.
  • Partnered with clientele to recognize demands and tackle a range of problems.
  • Teamed with colleagues, vendors and stakeholders for seamless activity coordination.
  • Controlled expenditure, leading to a reduction in expenses and higher profit margins.
  • Addressed customer issues needing management-level attention
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured work met quality standards and maintained consistency.

Assistant Manager

Arrise BPO Solution PVT LTD
11.2022 - 09.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.

Team Leader

HDB finance Service
03.2021 - 09.2022
  • Company Overview: (In House)
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Team Leader

Kissht finance
05.2018 - 02.2020
  • Company Overview: (In House)
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Identified opportunities for process optimization using Lean Six Sigma principles.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Implemented changes in response to changing business needs or customer demands.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
  • Facilitated communication between cross-functional teams within the organization.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality, and conformance.

India Collections Team Leader

The Capital First Limited (Vertex)
Navi Mumbai
12.2015 - 03.2018
  • Established and implemented collection policies and procedures.
  • Developed strategies to ensure timely payments on delinquent accounts.
  • Monitored team performance, providing feedback and coaching to enhance productivity.
  • Reviewed credit applications and evaluated customer financial information.
  • Resolved customer disputes in a professional manner.
  • Maintained accurate records of collection activities, including account statuses and payment arrangements.
  • Analyzed past-due accounts for appropriate action plan development.
  • Provided guidance to staff members on proper collection techniques.
  • Coordinated with internal departments to resolve escalated issues.
  • Assisted in the training of new collections personnel as needed.
  • Generated reports summarizing delinquency trends and other pertinent data points.
  • Negotiated settlements with customers having difficulty meeting their obligations.
  • Ensured compliance with all applicable laws, regulations, and company policies related to collections activity.
  • Handled escalated customer service inquiries from clients regarding their accounts.
  • Reconciled discrepancies between accounting systems for assigned accounts.
  • Developed customized solutions for customers unable to pay outstanding balances in full.
  • Worked closely with legal department when necessary to pursue litigation against delinquent customers.
  • Processed incoming payments via credit card, ACH or wire transfer.
  • Identified opportunities for improvement in existing processes relating to collections operations.
  • Actively participated in weekly staff meetings to discuss progress of individual cases.
  • Responded promptly and professionally to emails or phone calls from clients regarding their accounts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer complaints or answered customers' questions.

Education

Bachelor of Technology - Merchant Marine Science

MANET
PUNE
07-2014

Skills

  • Client Interactions
  • Leadership abilities to Drive the sales and payment target
  • Team Handling
  • Dialling strategy
  • Strong Interpersonal skills
  • Service Operations
  • Quality Assurance
  • Strategy Planning
  • International Certificate of Vaccination or Prophylaxis (7/05/2015)
  • Quick decision-making abilities
  • Performance Improvements
  • Process and procedure development
  • Cost analysis and savings
  • Purchasing and planning
  • Task Delegation
  • Gold medal in boxing events at National level
  • Gold medal in Cricket at National level
  • Rank 9th in The Japan Karate Association Shotokan (India)
  • Passed with First class in English Typewriting (30 speed WPM)
  • DRA pass march 2023
  • Windows, MS office Excel, Lookups and Pivot

Languages

English, Hindi, Marathi, Malayalam

Personal Details:

  • D. O. B : 09-01-1990
  • Nationality : Indian
  • Gender : Male
  • Marital Status : Married
  • Current Place : Navi Mumbai/Ulwe

Timeline

Deputy Manager

Arrise BPO Solution
09.2023 - 10.2023

Assistant Manager

Arrise BPO Solution PVT LTD
11.2022 - 09.2023

Team Leader

HDB finance Service
03.2021 - 09.2022

Team Leader

Kissht finance
05.2018 - 02.2020

India Collections Team Leader

The Capital First Limited (Vertex)
12.2015 - 03.2018

Bachelor of Technology - Merchant Marine Science

MANET

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Hussain Mohammed Sayyed