Hussain Bin Salam
Summary
Confident in qualifications, skills, and relevant knowledge for the position. Eager to contribute significantly to the organization's success with a blend of technical and non-technical expertise. Aim to utilize and implement skills effectively in any assigned task. Committed to achieving optimal results and strive to work diligently towards securing a prominent role within the company.
Overview
11
11
years of professional experience
Work History
Generative Ai Non Voice Content Moderation
Wipro Limited
09.2021 - Current
- Key Responsibilities:
- Implemented generative AI solutions for stickers and image queue management.
- Generated Image and Sticker as per given Prompt
- Utilized client policy to take action and tag options.
- Worked in Ego-Exo Queue, Annotates Body Points
- Engaged in spontaneous speech analysis to identify human emotions.
- Consistently achieved quality standards while maintaining average handle time.
- Meet 99% to 100%Occupancy and NHT (No Handle Time)
- Conducted team huddles during QA absences.
Content Moderator Non Voice Process
Genpact Pvt Ltd
11.2018 - 09.2021
- Key Responsibilities:
- Review content and provide resolution based on prescribed guidelines
- Provide resolution to maintain standards of quality
- Recognize trends and patterns and escalate issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
Accountant
Al Haj Global Services
01.2014 - 11.2018
- Key Responsibilities:
- Account Receivable and Payable Management
- Accounts Management and Payroll in Microsoft Excel
- Dealing in various aspects of Accounting & Billing
- Preparation of Monthly Management report
- Secures financial information by completing database backups; keeping information confidential
- Maintains Journal, Ledger accounts, Petty cash and Balance sheet
Education
B.com - Computer
Osmania University
01.2017
Intermediate -
Froebel’s Vocational Junior College
01.2012
S.S.C - undefined
Good Faith High School
01.2010
Skills
- Diploma in Information Technology
- MS Word, MS Excel, MS Power Point (2010 – 2020)
- Advanced Excel
- Data Entry Operator
- Email Handling & Internet Operations
Accomplishments
- Got three awards back to back quarters for best performer
- Approved 4 insights from client
Disclaimer
I am enclosing my details CV for your perusal, with true knowledge and if you encourage my skilled in right directions with multinational exposure. I hope to hear your call as soon as possible.
Personal Details:
English
Urdu
Hindi
Timeline
Generative Ai Non Voice Content Moderation
Wipro Limited
09.2021 - Current
Content Moderator Non Voice Process
Genpact Pvt Ltd
11.2018 - 09.2021
Accountant
Al Haj Global Services
01.2014 - 11.2018
S.S.C - undefined
Good Faith High School
B.com - Computer
Osmania University
Intermediate -
Froebel’s Vocational Junior College
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