Hussam Al-khazaali
Indianapolis
Summary
Proven in enhancing customer satisfaction and team performance at Best Buy, I bring a blend of strong communication skills and a goal-oriented mindset. Leveraging expertise in problem-solving and inventory management, I've significantly contributed to reducing return rates and streamlining operations. My friendly demeanor and commitment to excellence have fostered customer loyalty and team collaboration.
Overview
3
3
years of professional experience
Work History
Verizon Mobile Representative
Best Buy
03.2024 - 08.2024
- Educated clients about the features of their purchased devices or plans during post-sales support, increasing customer satisfaction and reducing return rates.
- Enhanced customer satisfaction by providing knowledgeable and efficient mobile service solutions.
- Maintained up-to-date knowledge on industry trends, products, and services to provide accurate information to customers.
- Streamlined inventory management processes, ensuring timely stock replenishment and minimizing out-of-stock instances.
- Assisted team members in achieving sales targets through collaborative efforts and product knowledge sharing.
- Resolved customer issues with prompt and courteous support, ensuring client retention and loyalty.
Member Service Representative
Crunch Fitness
06.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial well-being.
- Conducted gym tours to showcase facilities, equipment, and group fitness programs, increasing member sign-ups.
- Built lasting relationships with members, contributing to high customer retention rates.
- Assisted in organizing promotional events and campaigns to attract new clients and enhance brand visibility.
Cashier
Pana Donuts
01.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Delivered excellent customer service by assisting patrons with menu selections, taking orders, and handling transactions accurately.
- Managed daily opening and closing procedures, including inventory restocking, cleaning, and cash reconciliation.
- Promoted seasonal and specialty items, contributing to increased sales and customer engagement.
- Handled high-volume shifts with efficiency, maintaining a friendly and welcoming atmosphere.
Assistant Manager/Barista Shift Supervisor
MOTW Coffee & Pastries
10.2021 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Cashier/Server
Chapati
05.2021 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
Education
No Degree - Accounting And Finance
Indiana University
IN06-2027
High School Diploma -
Pike High School
IN06-2023
Skills
- Goal-oriented mindset
- Persuasion techniques
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Strong communication and interpersonal skills
Microsoft Excel Certification
- Proficient in advanced Excel functions, including data analysis, pivot tables, VLOOKUP, and conditional formatting.
- Skilled in creating dynamic spreadsheets, automating tasks with macros, and designing visually appealing charts and graphs.
- Experienced in managing large data sets, performing complex calculations, and generating insightful reports to support decision-making.
- Certified in utilizing Excel to enhance productivity and streamline workflow processes.
Timeline
Verizon Mobile Representative
Best Buy
03.2024 - 08.2024
Member Service Representative
Crunch Fitness
06.2023 - 11.2023
Cashier
Pana Donuts
01.2023 - 06.2023
Assistant Manager/Barista Shift Supervisor
MOTW Coffee & Pastries
10.2021 - 12.2022
Cashier/Server
Chapati
05.2021 - 10.2021
No Degree - Accounting And Finance
Indiana University
High School Diploma -
Pike High School
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