Huzaifa Khokhawala
Kalyan
Summary
I am seeking a new challenge which allow me to improve my management skills and to pursue a responsible and challenging career in a growing organization where my knowledge and experience can be shared and enriched.
Overview
18
18
years of professional experience
Work History
Financial Analyst
NCR ATLEOS
10.2021 - Current
- Working as a Finance Analyst and PO processor for NCR ATLEOS for Hospitality.
- Validating Expenses Invoices shared by vendor like (Tech Serve, Koglin Field Nation) and if any discrepancies ask vendor to check and share correct Invoices.
- After validation, uploading all invoices in QB tool.
- Coordinating with the project manager to get the invoices approved.
- After approval, updating QB with correct details and receipting those invoices in ERP.
- Every week, on Thursdays, the remittance file is shared with the respective vendor, requesting them to upload the approved and receipted invoices in I Supplier for payment.
- If any supplier is facing issues while uploading invoices or after uploading them, we analyze those issues and coordinate with the respective team to get the issues resolved.
- As a PO processor, creating and revising POs is an ERP tool.
- Coordinating with the Project Manager to get the PO forecast for each project.
- Pulling pending PO reports from QB tool on a daily basis, and after validating details, PO requests are processed in ERP.
- After getting PO approved, upload details in QB tool.
- Resolving query for PM and for Vendor with regards to PO by coordinating PO management team.
- Assuring the POs, which are raised, are getting close on a timely basis.
Installation Coordinator
NCR
Mumbai
01.2017 - Current
- Working for AT&T-SSI and taking care of install, deinstall, and site survey requests. Taking care of the APAC region and handling countries such as Australia, New Zealand, Thailand, and Malaysia. Coordinating with the Internals team for the assignment of resources and ensuring that the information is shared with AT&T within the SLA, and updating the same in the SN tool. Keep a check on every query of AT&T and the internal team, and make sure it is resolved on a real-time basis. Keep routine check on all requests by pulling up the daily report from SN. Identifying priorities, concerns, and understanding when it is necessary to escalate, and where the appropriate escalation should take place. After the completion, we share the time spent and job competition status with AT&T. At the same time, we share that request with our billing SPOC.
Technical Support
Convergys Outsource
Thane
11.2014 - 08.2016
- Worked with Converges outsources limited for NBN (National Broadband Network) as Technical Support Executive. NBN is an Australian government company that aims to provide a fiber optic network in Australia by 2020. As a Technical Support Executive, the responsibility is to handle tasks. It includes checking all details of the customer, calling the customer, and fixing an appointment with NBN. Changing the appointment as per the customer's requirement. Raising a trouble ticket with NBN for the customer for major issues, and keeping complete follow-up and providing resolution. Identifying priorities and concerns, understanding when it was necessary to escalate and where the appropriate escalation should take place, and also keeping routine checks on each task to ensure that they meet deadlines. Uploading all correct documents in appropriate tools and keeping records in inventory for each and every activity. Also, handling internal audit of Optus technician, which includes checking details of customers and updating them in the appropriate portal, so that it helps technicians to complete installation.
Scheme Administrator
Bureau Veritas
Andheri
02.2012 - 02.2014
- Worked as a Scheme Administrator for Bureau Veritas, a certification company that provides ISO standard certificates. As a scheme administrator, my responsibility was to do contract set-up, admin review, and generate certificates in Siebel. After verifying all quotes and costs in the Siebel contract, it is open. Coordinating with internal resources and ensuring that all responsibilities, which come under me, are completed on time. Identifying priorities and concerns, understanding when it was necessary to escalate, and where the appropriate escalation should take place. Keeping routine checks on each contract setup, admin review, and certificate, and ensuring that they meet the deadline. Uploading all correct documents in Siebel provided by country. Handling countries of Southeast Asia like Thailand, Korea, Vietnam, Singapore, and Malaysia, and also handling countries of the Middle East like Dubai, Bahrain, Kuwait, and Abu Dhabi. Keeping record in inventory for each and every activity.
Senior Team Member L1
Tata Constancy Services
04.2011 - 02.2012
- Reset Password for SAP user. Taking access request of SAP user and creating a ticket in Remedy and assigning it to the L2 team. Checking roles of the users, and if the user doesn't have any role for a particular module, we route the ticket to the Security Team Invoice Processing in SAP, Processing material and Freight Invoices.
Provisioning Coordinator
Reliance Global com
03.2009 - 04.2011
- Worked as a Provisioning Coordinator for RGCOM, a telecommunications company that designs, implements, and manages Virtual Private Networks. I managed, among others, the company's largest account. Takes full responsibility for delivering a circuit to the end user. Coordinating internal and external resources to ensure successful implementation. Verifying the quotes and costs of the circuits with Account Management and placing the orders. Identifying priorities and concerns, understanding when it was necessary to escalate, and where the appropriate escalation should take place. Ordering network equipment, kits, and maintenance with various different carriers. Keeping records in inventory, Oracle in remedy for every circuit when ordered. Monitoring, tracking, and documenting the Order tracker until closure. Keeping track of orders routinely to ensure that the circuits are delivered and meet customer deadlines. Chairing medium to high-level carrier teleconference meetings, reporting progress for the circuit orders, highlighting issues and risks to the customer, and suggesting possible. Handling International carriers Like BT (British Telecom) UK, Claranet Cable and Wireless, Gamma Telecom, Vialtus Solution, USA carriers like Newedge, AT&T, and many other carriers across the world Placing an order for Circuits Like PSTN, ADSL, Point to Point Ethernet, DSL, and providing End to End delivery of these Circuits within SLA.
Customer Executive
Reliance Info stream
07.2006 - 03.2009
- Customer Service Representative During the work tenure, handled WCP Process (Outbound team) and First Bill Process (Outbound team). Also worked with Billing Escalation Team (Inbound) & with VIP (Platinum) Desk.
Education
B. Com -
Mumbai University
01.2006
H.S.C -
01.2003
S.S.C -
01.2001
Skills
- Cost Controller
- ERP cloud knowledge for PO creation
- Pulling reports from cloud
Personal Information
- Date of Birth: 01/17/1984
- Gender: Male
- Marital Status: Single
Languages
- English
- Hindi
- Gujarati
Hobbies and Interests
Watching Documentary movies & love to eat dessert.
Affiliations
- Support Culture activity team ( 2022)
Timeline
Financial Analyst
NCR ATLEOS
10.2021 - Current
Installation Coordinator
NCR
01.2017 - Current
Technical Support
Convergys Outsource
11.2014 - 08.2016
Scheme Administrator
Bureau Veritas
02.2012 - 02.2014
Senior Team Member L1
Tata Constancy Services
04.2011 - 02.2012
Provisioning Coordinator
Reliance Global com
03.2009 - 04.2011
Customer Executive
Reliance Info stream
07.2006 - 03.2009
B. Com -
Mumbai University
H.S.C -
S.S.C -
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