Summary
Overview
Work History
Education
Skills
LANGUAGES
ADDITIONAL EXPERIENCE
Timeline
Hi, I’m

HUZAIFA KHAN

Hyderabad
HUZAIFA KHAN

Summary

IT Support Analyst with over 10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

13
years of professional experience

Work History

Deloitte

Analyst
04.2022 - 09.2025

Job overview

  • Act as the primary IT support contact for professionals and clients, resolving an average of 50+ technical issues per week with a 95% first-call resolution rate.
  • Troubleshoot and resolve hardware, software, and account access issues, ensuring minimal downtime.
  • Escalate complex technical issues to Level 2/3 teams while maintaining ownership until resolution.
  • Document and track all service requests in ServiceNow, ensuring accurate reporting and trend analysis.
  • Provide remote support using LogMeIn Rescue to assist users globally.
  • Assist with software installations, updates, and security patches to maintain system integrity.
  • Educate end-users on cybersecurity best practices, reducing security incidents by 20%.
  • Collaborate with IT teams to enhance knowledge base documentation and self-help resources.

Deloitte via Kelly Services

IT Analyst (Contractor)
05.2021 - 04.2022

Job overview

  • Delivered IT support as a contractor for Deloitte professionals across the US and USI member firms.
  • Provided remote troubleshooting and resolution for software, hardware, and access-related issues.
  • Maintained high standards in customer service while ensuring documentation and SLA compliance.
  • Supported team initiatives in service delivery and technical knowledge sharing.

HSBC

Customer Service Representative
04.2019 - 05.2021

Job overview

  • Assisted customers with banking inquiries, transactions, and account services while ensuring compliance with KYC and AML regulations.
  • Processed financial transactions, fund transfers, and bill payments with 100% accuracy.
  • Resolved customer complaints efficiently, escalating high-priority cases when necessary.
  • Trained customers on online banking tools, improving digital banking adoption rates.

Khalid A. Al Johi Est

Office Administrator
05.2016 - 06.2018

Job overview

  • Managed office operations, vendor negotiations, and budget tracking to ensure smooth workflow.
  • Assisted in employee onboarding and IT hardware setup, enhancing operational efficiency.

Genpact

Process Developer
07.2014 - 07.2015

Job overview

  • Provided IT helpdesk support, resolving end-user issues related to hardware, software, and account access.
  • Handled password resets, email troubleshooting, and Active Directory user management.
  • Installed and configured PCs and peripherals for new employees.

SITEL

Customer Support Professional
10.2012 - 06.2014

Job overview

  • Provided technical support for US customers, resolving internet and email client issues.
  • Assisted with remote troubleshooting and antivirus installation to improve device security.

Education

ICFAI University

Bachelor of Business Administration (BBA)
06.2010

Skills

    Technical Skills:

  • ServiceNow ticket management
  • Remote Support (LogMeIn Rescue)
  • Active Directory Management (password resets, account unlocks, security-group membership)
  • Microsoft 365 & Office Applications
  • Knowledge-Base & Technical Documentation
  • Cybersecurity Awareness & Endpoint Security
  • Windows & macOS Troubleshooting

    • Soft Skills:

  • Excellent Communication & Client Handling
  • End-User Training & Adoption
  • Process Improvement & Collaboration
  • Problem-Solving & Root Cause Analysis

LANGUAGES

Urdu – Native
English – Advanced (C1)
Hindi – Intermediate (B1)

ADDITIONAL EXPERIENCE

  • Sales & Guest Relations Executive | ARTAR, Riyadh | 2010 - 2011
  • Technical Support Agent | Knoah Solutions, Hyderabad | 2008 - 2009

Timeline

Analyst

Deloitte
04.2022 - 09.2025

IT Analyst (Contractor)

Deloitte via Kelly Services
05.2021 - 04.2022

Customer Service Representative

HSBC
04.2019 - 05.2021

Office Administrator

Khalid A. Al Johi Est
05.2016 - 06.2018

Process Developer

Genpact
07.2014 - 07.2015

Customer Support Professional

SITEL
10.2012 - 06.2014

ICFAI University

Bachelor of Business Administration (BBA)

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HUZAIFA KHAN