Huzair Shaikh
Pune
Summary
Results-oriented Customer Success Manager with 3+ years of experience in project handling, upgrade, and upselling. Adept at coordinating and prioritizing tasks, managing timelines, and maintaining project plans to communicate status effectively to clients and senior management. Proven track record of identifying and resolving problems with creative solutions. Seeking a full-time position to leverage interpersonal skills, excellent time management, and problem-solving abilities in a customer-centric role with a focus on upgrade and upselling opportunities
Overview
5
5
years of professional experience
Work History
Customer Success Manager
CrelioHealth
Pune
01.2021 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with clients to facilitate user engagement and satisfaction.
- Delivered comprehensive client success objectives and metrics to improve retention rates, directly impacting long-term business revenue.
- Developed an internal system of tracking client needs, changes, and feedback to ensure appropriate and timely responses to challenges or requests.
- Implemented feedback loops from customers into product development processes.
- Conducted regular customer success analysis, leading to the identification and implementation of key customer satisfaction improvements
- Improving customer loyalty and satisfaction by offering added value and personalization in the product service.
- Identify upsell and cross-sell opportunities.
- Stakeholders Resolving project issues.
- Monitor customer health and intervene proactively to prevent churn.
Customer Service Executive
Mphasis
Pune
10.2019 - 12.2020
- Maintained advanced product knowledge to ensure customers received accurate information.
- Resolved customer queries promptly using de-escalation techniques. Consistently exceeded productivity targets month-on-month through efficient customer service.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
Education
MBA - IT
Aki's Poona College
Pune01-2021
BBA - IT
Sinhgad College
Pune01-2019
Higher Secondary Education - Commerce
Poona College
Pune 01-2016
Secondary School -
Ornellas High School
Pune01-2014
Skills
- Strategic Planning
- Client Account Management
- Client Relations
- Cross-Selling & Up-Selling
- Retention & Renewal Management Data Analysis
- Business development
- Customer Relationship Management (CRM)
- SaaS Cloud-based Solutions Suite
CRM Tools
- HubSpot
- Freshworks
- Jira
- Basecamp
- Pipedrive
- Zoho
Accomplishments
- I have been recognized with the Great Customer Success Manager award in the company and also received N numbers of appreciations from projects stakeholders.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies
- SWIMMING
- Playing Football
- Watching Series
Timeline
Customer Success Manager
CrelioHealth
01.2021 - Current
Customer Service Executive
Mphasis
10.2019 - 12.2020
MBA - IT
Aki's Poona College
BBA - IT
Sinhgad College
Higher Secondary Education - Commerce
Poona College
Secondary School -
Ornellas High School
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