Huzefa Tai
Mumbai
Summary
Sales and Customer Service Representative with proven upselling abilities. Utilizes active listening and communication skills to foster relationships and meet sales targets. Expertise in consultative sales and customizing service delivery to align with customer needs. Proficient in lead conversion through social media and CRM systems, consistently providing exceptional customer service and surpassing expectations.
Overview
8
8
years of professional experience
Work History
Sales and Customer Service Representative
AL KHALID TOURS & TRAVELS
Mumbai
03.2023 - Current
- Facilitated seamless communication between sales and customer service teams to promptly address customer needs.
- Exceeded quota and metrics by offering value to customers, increasing satisfaction.
- Demonstrated courtesy and patience in customer interactions, complying with company policies.
- Utilized software tools during calls to support effective communication.
- Educated customers on product usage through demonstrations and presentations.
- Analyzed sales data to identify trends and opportunities for improvement.
Front Office Receptionist
THE GEORGE HOTEL BY SAFFRON DUBAI
Dubai
10.2021 - 10.2022
- Compiled daily reports on guest arrivals, departures, and financial transactions for management review.
- Implemented guest feedback to continuously improve service quality.
- Managed communication systems effectively.
- Resolved guest complaints by offering prompt solutions after careful listening.
- Greeted guests upon arrival, facilitating swift check-in processes.
- Updated financial records with new payments and adjusted balances.
Import Export Specialist in Clothing and Footwear
SILVER EXIM
Mumbai
06.2017 - 12.2020
- Conducted risk assessments for international transactions, developing proactive solutions.
- Facilitated customs clearance processes by accurately classifying goods and preparing declarations.
- Prepared detailed reports on import/export activities for senior management.
- Developed relationships with overseas manufacturers to ensure quality sourcing and timely shipments.
- Analyzed market trends to identify product range expansion opportunities.
- Collaborated with international regulators and logistics partners to enable safe cargo movement.
- Reserved space on shipping vessels, considering capacity, storage, and fragility requirements.
Education
SSC -
Holy Name High School
Bachelors of Management Studies - Marketing in Management
Burhani College of Commerce & Arts
Skills
- Upselling
- Conflict resolution
- Customer service systems
- Lead generation and follow-up
- Sales reporting
- Data analysis in Excel
- Market research and analysis
- Time management
- CRM software proficiency
- Customer relationship management
Languages
English
Intermediate (B1)
B1
Arabic
Beginner
A1
Hindi
Upper Intermediate (B2)
B2
Hobbies and Interests
- Photography
- Writing
- Video Editing
- Running
- Team sports (e.g., Football,cricket, basketball)
- Reading
- Puzzles
- Charity work
- Traveling
Languages
- English, B2 Upper intermediate
- Arabic, A1 Beginner
- Hindi, C2 Proficient
Timeline
Sales and Customer Service Representative
AL KHALID TOURS & TRAVELS
03.2023 - Current
Front Office Receptionist
THE GEORGE HOTEL BY SAFFRON DUBAI
10.2021 - 10.2022
Import Export Specialist in Clothing and Footwear
SILVER EXIM
06.2017 - 12.2020
SSC -
Holy Name High School
Bachelors of Management Studies - Marketing in Management
Burhani College of Commerce & Arts