Syed Yawer Abbas
Deputy Manager
Bengaluru
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Deputy Manager (Debt Management Credit Card)
HDFC Bank
2 2022 - Current
- Successfully managed debt collection efforts for credit card users, ensuring prompt and effective resolution of outstanding payments.
- Demonstrated exceptional punctuality and dedication, consistently meeting deadlines and exceeding monthly collection targets.
- Collaborated with cross-functional teams, including customer service and legal departments, to streamline collection procedures and enhance overall customer experience.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Maintained accurate and up-to-date records of debt collection activities, ensuring compliance with regulatory and internal policies and procedures.
Agency Collection Manager
SBI Cards (Randstad India Pvt Ltd)
09.2020 - 01.2022
- Evaluated all collection activities and modified as required.
- Administered past due accounts and facilitated required decisions.
- Assisted staff and initiated changes to collection policies and procedures.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Served customers in a friendly, efficient manner following outlined steps of service.
Telecom Sales Manager
DU-EITC
05.2019 - 07.2020
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Maintained energy and enthusiasm in fast-paced environment.
Assistant Operations Manager
H2A Constructions Pvt. Ltd.
06.2017 - 05.2019
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Supervised operations team to support operational excellence and excellent customer service.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Evaluated inspection reports and service tickets and prepared repair invoices.
- Coordinated with General Manager in different operational issues and promotional activities.
Education
B.com -
Adarsh College, Bangalore University
Bangalore 08.2012 - 08.2015
Skills
- Credit and cash payments
Program and services promotion
Ratings understanding
Microsoft Excel
Credit management
Credit card systems
Timeline
Agency Collection Manager
SBI Cards (Randstad India Pvt Ltd)
09.2020 - 01.2022
Telecom Sales Manager
DU-EITC
05.2019 - 07.2020
Assistant Operations Manager
H2A Constructions Pvt. Ltd.
06.2017 - 05.2019
B.com -
Adarsh College, Bangalore University
08.2012 - 08.2015
Deputy Manager (Debt Management Credit Card)
HDFC Bank
2 2022 - Current
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