Niel Shah
Microsoft Dynamics CRM Consultant
Mumbai,Maharashtra
Summary
As a Microsoft Dynamics CRM Consultant, responsible for Involving in requirements gathering, analysis, and project planning Customized MS Dynamics CRM 2013 application based on the business requirement. Created organizations, business units, groups, and their relationships Created Custom Entities, Custom attributes for individual business units in MS Dynamics CRM 2013. Having a good working experience in creating Automated workflows, Business Process Flows.
Overview
4
4
years of professional experience
4
4
Certificates
6
6
years of post-secondary education
Work History
Microsoft CRM Consultant
Teleperformance
01.2021 - 12.2021
- Provided exceptional customer service by addressing inquiries related to software and hardware issues for HP laptops.
- Utilized the Omnichannel tool of Microsoft to manage and streamline customer interactions effectively.
- Diagnosed and resolved customer queries promptly, ensuring their technical issues were resolved satisfactorily.
- Assisted customers with software troubleshooting, offering step-by-step guidance to resolve issues.
- Demonstrated expertise in identifying hardware-related problems, effectively communicating potential charges to customers, and obtaining their agreement for necessary repairs or replacements.
- Proactively identified and assisted older or less tech-savvy customers, offering remote access to their systems when required to resolve issues efficiently.
- Collaborated effectively with colleagues to ensure seamless customer support and shared knowledge to improve the team's overall performance.
- Maintained accurate records of customer interactions, service requests, and issue resolutions for future reference and reporting purposes.
- Manually created Work order through Omnichannel and Scheduled an Online Tech Visit if found any fault with Hardware issue.
Microsoft CRM Consultant
Atos Syntel
03.2022 - Current
- Spearheaded the design and development of both model-driven and canvas apps using Power Apps. This involved crafting user-friendly interfaces, configuring forms and views, and establishing comprehensive business process flows to align with organizational requirements. Oversaw the importation and customization of data to ensure seamless integration and functionality, addressing unique business needs and optimizing user experience.
- Developed and refined Power BI dashboards to deliver insightful, data-driven visualizations that support strategic decision-making. Utilized advanced data modeling and visualization techniques to interpret complex data sets, creating interactive reports and dashboards that provided actionable insights and facilitated better business analysis.
- Engineered and deployed Power Automate flows to streamline and automate complex business processes, significantly reducing manual effort and increasing operational efficiency. Collaborated with stakeholders to identify automation opportunities, crafted robust workflows, and implemented solutions that enhanced productivity and process consistency.
- Implemented and tested AI Builder solutions to incorporate artificial intelligence capabilities into applications, enhancing functionality and operational efficiency. Managed the end-to-end process of integrating AI features, from initial setup and testing to deployment, ensuring that AI models met performance expectations and delivered tangible business value.
- Successfully integrated SharePoint with CRM systems for streamlined document storage and management. Developed and implemented solutions to ensure seamless synchronization of documents between SharePoint and CRM, enhancing accessibility and efficiency in document handling.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelor's in Electronics Engineering - Electronics
12.2017 - 12.2020
High School Diploma -
10.2014 - 11.2017
Skills
Analytics Reporting
Timeline
Microsoft Dynamics CRM Fundamentals
01-2024
Microsoft Dynamics CRM Sales Functional Consultant MB-210
01-2024
Microsoft Azure Fundamentals Certified AZ-900
07-2023
Advanced Excel by Codebasics
01-2023
Microsoft CRM Consultant - Atos Syntel
03.2022 - Current
Microsoft CRM Consultant - Teleperformance
01.2021 - 12.2021
Mumbai University - Bachelor's in Electronics Engineering, Electronics
12.2017 - 12.2020
KJ Somaiya Polytechnic - High School Diploma,
10.2014 - 11.2017
Certification
Microsoft Dynamics CRM Fundamentals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Esports/Sci-Fiction
I am passionate about esports games, which offer a unique blend of strategic gameplay, competitive challenge, and social interaction. As a dedicated player, I enjoy honing my skills, mastering complex mechanics, and collaborating with teammates to achieve victory in fast-paced multiplayer environments. Beyond the thrill of competition, esports games provide a platform for building camaraderie within online communities, fostering teamwork, communication, and sportsmanship. My involvement in esports has not only sharpened my strategic thinking and reflexes but also enriched my social connections and appreciation for the vibrant gaming culture.
Esports/Sci-Fiction
I am passionate about esports games, which offer a unique blend of strategic gameplay, competitive challenge, and social interaction. As a dedicated player, I enjoy honing my skills, mastering complex mechanics, and collaborating with teammates to achieve victory in fast-paced multiplayer environments. Beyond the thrill of competition, esports games provide a platform for building camaraderie within online communities, fostering teamwork, communication, and sportsmanship. My involvement in esports has not only sharpened my strategic thinking and reflexes but also enriched my social connections and appreciation for the vibrant gaming culture.
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