Siddhant Singh
Sales Operations Specialist
New Delhi,DL
Work Preference
Summary
Dynamic Sales Operations Specialist with a diverse background in front-line sales and enterprise technical support, adept at diagnosing process bottlenecks and implementing scalable CRM solutions. Proven ability to leverage technical expertise to manage complex data environments, ensuring operational changes drive revenue growth and enhance representative productivity. Skilled in bridging the gap between technical and sales teams to foster collaboration and streamline operations. Committed to delivering strategic insights that optimize performance and elevate customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Specialist, Sales Operations
Dell Technologies
07.2025 - Current
- Direct sales professionals streamline their processes and meet business objectives and goals.
- Optimizing sales processes, data analysis, forecasting, goal setting, territory planning
- Adapting and implementing a customer relationship management (CRM) platform, communication management, app and database management
- Product training, contracts and managing knowledge databases
- Lead management, creating compensation plans, identifying KPIs
- Assist in the development and implementation of sales strategies
- Monitor and analyze sales performance trends to identify areas for improvement
- Develop and maintain a sales forecast to help predict revenue streams
- Provide detailed sales reports to management and stakeholders
- Collaborate with the sales team to understand their needs and provide operational support
Senior Technician Level I4, Technical Support
Dell Technologies
07.2021 - 07.2025
- Supported and maintained in-house equipment and IT assets to ensure seamless operations.
- Installed, configured, diagnosed, repaired, and upgraded all organizational hardware and equipment, optimizing their performance.
- Provided exceptional customer support, ensuring their needs and issues were addressed promptly and effectively.
- Assisted customers in identifying troubleshooting issues, ensuring prompt resolution and satisfaction.
- Offered detailed information about various systems, including laptops, desktops, and monitors, to enhance customer understanding.
- Delivered innovative solutions for complex problems, successfully leading multiple projects and managing day-to-day activities.
- Maintained, troubleshooted, and supported field systems in company offices, ensuring uninterrupted business operations.
- Diagnosed and resolved software and hardware incidents, encompassing operating systems (Windows) and a range of software applications
- Took ownership of issues by conducting problem analysis, implementing permanent fixes, and escalating incidents as necessary, resulting in a swift restoration of service for customers.
- Demonstrated high motivation and strong teamwork skills, effectively managing shifting priorities to achieve organizational goals.
- Effectively resolved incidents related to printers, copiers, and scanners, minimizing downtime and optimizing office productivity.
Sales Executive
Lens kart Pvt Ltd
09.2020 - 03.2021
- Developed marketing strategies to enhance brand visibility and market penetration.
- Conducted in-depth market research on competitive products to identify market trends and opportunities.
- Collaborated with the sales team to devise customized sales strategies for different target segments.
- Addressed client inquiries regarding product specifications and applications, ensuring high customer satisfaction.
- Nurtured and strengthened client relationships through proactive communication and personalized support.
- Monitored and analyzed sales data to guarantee the achievement of sales targets, resulting in a 15% increase in sales productivity.
- Generated comprehensive sales performance reports and delivered compelling presentations to stakeholders, facilitating informed decision-making.
Education
MBA - Finance And Marketing
Rabindranath Tagore University
01.2021
BBA -
Rabindranath Tagore University
01.2018
Certification
Digital Marketing
Skills
Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Specialist, Sales Operations
Dell Technologies
07.2025 - Current
Senior Technician Level I4, Technical Support
Dell Technologies
07.2021 - 07.2025
Sales Executive
Lens kart Pvt Ltd
09.2020 - 03.2021
MBA - Finance And Marketing
Rabindranath Tagore University
BBA -
Rabindranath Tagore University