Mohammed Zeeshan Sayyed
Mira Road East
Summary
To work hard, politely & punctually throughout the service To be quick at learning new things To enhance my skills
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Customer Service Associate
Accenture Solutions Pvt Ltd
07.2021 - Current
- I am working as Customer Service Associate in Web Messaging Chat Department where I handle American Customers of Verizon where I provide Customer Support regarding their device troubleshooting, device upgrade, international travel Plans, device monthly payment, device credits, billing concern, Roadside assistance
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Awarded best Agent for Sep 2021 to Aug 2022
Customer Relationship Advisor
Tech Mahindra Business Services Ltd
02.2020 - 03.2021
- I worked as a Customer Relationship Advisor in UK Post-pay Process and my Job Roles are as below
- I worked in a Web Chat process of UK Postpay and give Customer Support to Three Mobile customers
- I handle Dual Customer at a time While on Chat and My Chat Handle time for each Customer was 480 Seconds that is 8 minutes
- I assist them on their issue related to there mobile handset, internet connectivity issue in mobile or Wi-Fi router
- I also assist them on their billing dispute, also helps them to update their personal details on their account as well, also provide extension on their due date as per my system norms to pay their bills
- I also advise customers to make live payments using their card through secure payment gateway they need to call us
- Since starting of the Lockdown, I worked in a Web Chat Process from home
Owner
01.2015 - 12.2015
- Started Hardware & Networking Shop in Jan – 2015 and Shutdown in Dec – 2015
Education
Diploma - Computer Hardware & Networking Institute
Jetking Computer Hardware & Networking Institute
Mumbai 04.2001 - 04.2010
HSC - Commerce
Maharashtra State Board
Mumbai, India 04.2001 - 04.2008
SSC - School Education
Maharashtra State Board
Mumbai, India 04.2001 -
Personal Information
- Father's Name: Gulam Jilani Sayyed
- Date of Birth: 05/18/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Chatskills
- Accuracy with speed
- Handling four customers at a time
- Resolving multiple concerns for all customers
- Managing all four customers at a time
- Waiving late fees & financial charges
- Confidentiality
- Overtime as well as hitting booster (incentives)
- Work with team
- Help teams with tips and tricks
- Assisting & training OJTs
- Work on new updates regarding procedure
- Analyzing information
- Flexibility with shifts
- Results driven
Cricket, Swimming, Bike Ride
- Cricket: Active participant in cricket, showcasing teamwork, leadership, and strategic thinking.
- Swimming: Pursue swimming to maintain physical fitness and enhance focus and discipline.
- Bike Riding: Passionate about bike riding, fostering a sense of adventure and resilience.
Skills
Customer support
Customer service
Team collaboration
Problem resolution
Timeline
Customer Service Associate
Accenture Solutions Pvt Ltd
07.2021 - Current
Customer Relationship Advisor
Tech Mahindra Business Services Ltd
02.2020 - 03.2021
Owner
01.2015 - 12.2015
Diploma - Computer Hardware & Networking Institute
Jetking Computer Hardware & Networking Institute
04.2001 - 04.2010
HSC - Commerce
Maharashtra State Board
04.2001 - 04.2008
SSC - School Education
Maharashtra State Board
04.2001 -