Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ian Mullins

Fort Wayne

Summary

A customer service representative with over four years of experience resolving complex inquiries from consumers. As a customer service representative, I have interacted with vendors and consumers, gaining invaluable insights that have facilitated the development of my consistency and goal attainment. In addition, I gained valuable abilities including attention to detail, managing vendor needs and issues in an appropriate manner, and sustaining knowledge of protocols, products, and services.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FXI INC
01.2019 - Current
  • Responsible for managing customer complaints, offering suitable resolutions and alternatives in a timely manner, and conducting follow-up to ensure resolution
  • Consulted with third parties to resolve discrepancies and create efficient solutions
  • Answered constant flow of customer calls with minimal wait times
  • Assisted customers with order status inquiries

Customer Service Representative

CPI CARD GROUP
01.2018 - 01.2019
  • Provided non-technical problem-solving assistance to customers via phone, email, and live chat
  • Promptly managed and addressed customer concerns
  • Issues were identified and reported to the relevant department or supervisor
  • Established and upheld positive interactions with customers
  • Managed customer accounts and maintained customer records

Education

GED -

Skills

  • Communication
  • Patience
  • Empathy
  • Goal Oriented
  • Team Leadership
  • Attention to Detail
  • Working Independently
  • Verbal Communication
  • Time Management
  • Critical Thinking
  • Problem-Solving
  • Adaptability
  • Active Listening

Timeline

Customer Service Representative

FXI INC
01.2019 - Current

Customer Service Representative

CPI CARD GROUP
01.2018 - 01.2019

GED -

Ian Mullins