Ian Mullins
FXI INC
Fort Wayne
7
years of professional experience
A customer service representative with over four years of experience resolving complex inquiries from consumers and handling customer calls. As a customer service representative, I have interacted with vendors and consumers, gaining invaluable insights that have facilitated the development of my consistency and goal attainment. In addition, I gained valuable abilities including attention to detail, managing vendor needs and issues in an appropriate manner, and sustaining knowledge of protocols, products, and services.
Work History
Customer Service Representative
6 Years- Responsible for managing customer complaints, offering suitable resolutions and alternatives in a timely manner, and conducting follow-up to ensure resolution
- Consulted with third parties to resolve discrepancies and create efficient solutions
- Answered constant flow of customer calls with minimal wait times
- Managed customer complaints with calm, professional communication and practical resolution options.
- Provided order status updates and clarified next steps to keep customers informed.
- Contacted third parties to resolve account discrepancies and confirm accurate information.
- Tracked open customer issues through follow-up until each case reached closure.
Customer Service Representative
1 Year- Responsible for managing customer complaints, offering suitable resolutions and alternatives in a timely manner, and conducting follow-up to ensure resolution
- Consulted with third parties to resolve discrepancies and create efficient solutions
- Answered constant flow of customer calls with minimal wait times
- Assisted customers with order status inquiries
Education
High School Diploma
Skills
Communication
Team leadership
Active listening
Adaptability
Call handling
Attention to detail
Issue resolution
Complaint handling
Quality assurance
Time management
Performance tracking
Workflow coordination
Escalation management
Timeline
Customer Service Representative
FXI INC
01.2019 - 01.2025Read More
Customer Service Representative
CPI CARD GROUP
01.2018 - 01.2019Read More
The American Academy
High School Diploma
Read More