Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies
Timeline
Generic
Ishan Basak

Ishan Basak

Salesforce Analyst
Bhubaneswar

Summary

Ishan is a dedicated team player and a quick learner, keen in coding and web development. As a Salesforce-certified Analyst with over 2 years of experience in Salesforce administration, Pardot development, and functional/regression testing. He is adept in using Salesforce tools and integrations including LWC, SQL, and ServiceNow. Proven success in delivering client-centric solutions and enhancing automation processes in cross-functional environments. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Analyst

Deloitte
08.2023 - Current
  • Led a support team and coordinated task delivery, mentoring junior engineers.
  • Managed client-side data patching and incident resolution efficiently.
  • Configured and updated Pardot automations and landing pages to meet marketing goals.
  • Enhanced SFDC workflows using Salesforce Flows for business-specific automation.
  • Created Pardot automation rules and email templates with Visualforce.
  • Built segmentation lists, forms, and landing pages for marketing campaigns.
  • Conducted end-to-end testing for Salesforce Marketing Cloud.
  • Handled Service Now incidents and adjusted configurations per business needs.
  • Automated email templates and backend logic using Salesforce Flows.
  • Integrated Stripe with Salesforce via Apex Triggers.
  • Developed interactive UIs using Lightning Web Components (LWC).
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.

Education

Bachelor of Engineering -

Kalinga Institute of Industrial Technology
Bhubaneshwar
07.2019 - 04.2023

CBSE, 12th -

Techno India Group Public School
Siliguri

ICSE, 10th - undefined

Don Bosco School

Skills

  • Salesforce Development & Administration

  • Pardot & Marketing Cloud

  • Functional & Regression Testing

  • Lightning Web Components (LWC)

  • SQL

  • JAVA

  • HTML

  • CSS

  • Root-cause analysis

  • Azure DevOps

  • JIRA

  • Excel proficiency

  • Analytical thinking

  • Team collaboration and leadership

Websites

Certification

Build Responsive Real-World Websites with HTML and CSS, Udemy

Hobbies

Trekking, Swimming, Football, Public Speaking, Recitation.

Timeline

Analyst

Deloitte
08.2023 - Current

Bachelor of Engineering -

Kalinga Institute of Industrial Technology
07.2019 - 04.2023

ICSE, 10th - undefined

Don Bosco School

CBSE, 12th -

Techno India Group Public School

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Ishan BasakSalesforce Analyst