Ibraheem Ajaz Bhat

• Managed maintenance data records and tracked operating information for onsite reference.
• Tested equipment performance and demonstrated operation and servicing of equipment to customer.
• Managed administrative tasks such as maintaining customer service logs and internal service records.
• Updated and maintained assigned machines per manufacturer specifications.
• Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
• Performed onsite installation, modification and maintenance of systems and equipment.
• Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.

• Assisted with training and development of team members.
• Handled customer complaints and inquiries.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Assisted with updating technical support best practices for use by team.
• Submitted service tickets for equipment maintenance requests.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Produced high-quality communications for internal and external use.
• Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
• Provided clerical support, addressing routine and special requirements.
• Collaborated with team to optimize workflow and achieve objectives.

Completed the 3 years diploma in Electronics and communications Engineering and secure Ist division