Ibrahim Khan

LEAD HR Shared Services

Sutherland Global Services

Mumbai

12.2015 - Current

Informed job applicants of duties and responsibilities, compensation, and benefits.
Developed job descriptions and tracked job postings.
Interpreted and explained human resources policies, procedures or regulations.
Facilitated dispute resolution between managers and supervisors and employees.
Created and maintained employee records, ensuring accuracy of personnel data.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Reviewed applications for unemployment insurance claims to determine eligibility according to state guidelines.
Maintained confidential personnel files as required by law or organizational policy.
Analyzed employment-related data and prepared reports.
Participated in performance management initiatives such as goal setting, tracking progress, and providing feedback.
Processed payroll transactions accurately and timely in accordance with company policy.
Prepared or maintained employment records using human resources management system software.
Provided assistance to employees regarding Human Resources policies and procedures.
Resolved employee inquiries related to benefits, compensation, and other HR topics.
Provided guidance on disciplinary actions when needed.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.