Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
Generic
IBRAHIM SHAIK

IBRAHIM SHAIK

Hyderabad

Summary

Assistant Store Manager

Manage all operations related to ES (Express Stores) for Blinkit in the designated

region/location - full ownership of the express stores operational SLA and metrics.

Shift Supervisor

Dedicated and reliable shift supervisor with over 8 years of experience managing teams and overseeing operations. Skilled in providing

exceptional customer service, resolving issues efficiently, and optimizing productivity. Strong leadership abilities and a proactive approach to

problem-solving. Committed to delivering results and ensuring smooth operations during shifts.

Sales Team Leader:

Results-driven sales team leader with a proven track record of exceeding targets and driving revenue growth. Experienced in leading and

motivating teams to achieve sales objectives. Expertise in developing sales strategies, training team members, and building strong customer

relationships. Strong communication and negotiation skills. Committed to maximizing sales performance and driving business success.

Supply Chain Engineer:

Highly skilled supply chain engineer with a strong background in optimizing logistics and ensuring efficient operations. Experienced in

analyzing and improving supply chain processes, identifying cost-saving opportunities, and implementing innovative solutions. Proficient in

using data analysis tools and software to drive decision-making and enhance supply chain performance. Strong project management and

problem-solving skills. Committed to optimizing efficiency and reducing costs in the supply chain.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

Blinkit
10.2023 - Current
  • Manage all operations related to ES (Express Stores) for Blinkit in the designated region/location - full ownership of the express stores operational SLA and metrics
  • Lead all aspects of express stores operations including but not limited to inbound, inventory, last mile operations, manpower management, rostering and training
  • Ensure implementation and adherence to all SOPs as part of express stores operations
  • Performance monitoring and collaborating with operation teams on operational/customer experience metrics, including root cause analysis of problems and planning corrective actions
  • Lead, manage, and motivate a full express stores team within a time-sensitive and demanding operational environment
  • Ensuring safety & quality compliance across the premises
  • Expansion planning and budgeting
  • Communicate and negotiate with suppliers and vendors to land more profitable deals
  • Find cost-effective solutions for supply chain processes
  • Maintain supply chain inventory and records
  • Collaborate with other departments, such as Operations and Finance, to create effective business plans
  • Process enhancement improving SLA and rest factors
  • Professional Experience Analysing supply chain data and performance.

Rider Shift Incharge

Zepto
Hyderabad
12.2021 - 08.2023
  • Supervising Store Operations: Overseeing day-to-day operations of the store, ensuring smooth functioning and adherence to company policies and procedures
  • Team Management: Leading and motivating a team of store employees, providing guidance, training, and support to maximize productivity and customer satisfaction
  • Schedule Management: Creating and managing work schedules of store employees, ensuring adequate staffing levels and efficient use of resources
  • Customer Service: Ensuring exceptional customer service by resolving customer complaints, addressing inquiries, and maintaining a welcoming and customer-centric store environment
  • Sales Performance: Monitoring and driving sales performance, implementing strategies to achieve sales targets, and analyzing sales trends for improved profitability
  • Inventory Management: Overseeing inventory control processes, including stock replenishment, inventory accuracy, and minimizing losses
  • Cash Handling: Managing cash registers, ensuring accurate cash handling procedures are followed, and conducting cash audits to maintain financial integrity
  • Safety and Security: Ensuring compliance with health and safety regulations, implementing loss prevention measures, and promoting a safe working environment for employees and customers.

Team Leader

Rapido
07.2020 - 11.2021
  • Team Leadership: Leading a sales team, motivating and guiding team members to achieve individual and team targets
  • Sales Performance: Setting sales targets and KPIs for the team, tracking and analyzing sales performance, and implementing strategies to drive sales growth
  • Sales Coaching and Training: Providing ongoing coaching and training to team members, identifying areas for improvement, and implementing development plans to enhance selling skills and product knowledge
  • Pipeline Management: Monitoring and managing the sales pipeline, ensuring leads are properly nurtured and followed-up, and opportunities progress through the sales cycle
  • Customer Relationship Management: Building and maintaining strong relationships with key customers, addressing their needs, and ensuring high levels of customer satisfaction
  • Sales Strategy Development: Collaborating with the sales manager to develop and implement effective sales strategies, identify market trends, and explore new business opportunities
  • Reporting and Analysis: Generating regular reports on sales activities, analyzing trends and performance, and providing insights and recommendations to drive continuous improvement
  • Sales Forecasting: Collaborating with team members to accurately forecast sales, identify gaps, and develop action plans to achieve targets
  • Cross-functional Collaboration: Working closely with marketing, product development, and other departments to align strategies, share market insights, and drive overall company success
  • Communication: Ensuring clear and effective communication within the sales team and with other stakeholders, providing regular updates on goals, targets, and performance.

Team Leader

Ola Cabs
08.2018 - 06.2020
  • Team Leadership: Leading a sales team, motivating and guiding team members to achieve individual and team targets
  • Sales Performance: Setting sales targets and KPIs for the team, tracking and analyzing sales performance, and implementing strategies to drive sales growth
  • Sales Coaching and Training: Providing ongoing coaching and training to team members, identifying areas for improvement, and implementing development plans to enhance selling skills and product knowledge
  • Pipeline Management: Monitoring and managing the sales pipeline, ensuring leads are properly nurtured and followed-up, and opportunities progress through the sales cycle
  • Customer Relationship Management: Building and maintaining strong relationships with key customers, addressing their needs, and ensuring high levels of customer satisfaction
  • Sales Strategy Development: Collaborating with the sales manager to develop and implement effective sales strategies, identify market trends, and explore new business opportunities
  • Reporting and Analysis: Generating regular reports on sales activities, analyzing trends and performance, and providing insights and recommendations to drive continuous improvement
  • Sales Forecasting: Collaborating with team members to accurately forecast sales, identify gaps, and develop action plans to achieve targets
  • Cross-functional Collaboration: Working closely with marketing, product development, and other departments to align strategies, share market insights, and drive overall company success
  • Communication: Ensuring clear and effective communication within the sales team and with other stakeholders, providing regular updates on goals, targets, and performance.

Supply Chain Engineer

Smarttrak Energy Pvt Ltd
10.2015 - 12.2017
  • Supply Chain Optimization: Analyzing end-to-end supply chain processes, identifying areas for improvement, and implementing strategies to optimize efficiency, reduce costs, and increase productivity
  • Inventory Management: Analyzing inventory levels, forecasting demand, and developing strategies to minimize stockouts, reduce excess inventory, and improve overall inventory management
  • Logistics and Distribution Management: Managing the transportation and distribution of goods, determining optimal routing, coordinating with external logistics providers, and ensuring timely delivery and customer satisfaction
  • Demand Planning and Forecasting: Collaborating with sales and demand planning teams to accurately forecast demand, align inventory levels, and optimize production and distribution plans
  • Supplier Relationship Management: Identifying and evaluating suppliers, negotiating contracts, managing supplier performance, and ensuring the timely delivery and quality of goods and services
  • Process Improvement: Identifying process bottlenecks, conducting root cause analyses, and implementing lean methodologies or other improvement initiatives to streamline operations and reduce waste
  • Data Analysis and Reporting: Utilizing data analytics tools to analyze supply chain performance, identify trends, and generate reports and insights to support decision-making and drive continuous improvement
  • Risk Management: Identifying potential risks and disruptions in the supply chain, developing contingency plans, and implementing risk mitigation strategies to ensure business continuity
  • Cross-functional Collaboration: Collaborating with various departments such as procurement, production, and sales teams to ensure alignment of supply chain activities and goals
  • Technology Integration: Leveraging supply chain management software and tools, evaluating emerging technologies, and implementing systems to automate and improve supply chain processes.

Education

B.Com - Computer Application

Sai Shivani College of IT And Management
Hyderabad
09-2018

Skills

  • Supply chain management
  • Logistics and transportation management
  • Inventory management
  • Demand forecasting
  • Warehouse operations
  • Supply chain analytics
  • Process improvement
  • Project management
  • Cross-functional collaboration
  • Data analysis and interpretation
  • Microsoft Excel (including advanced functions and data analysis tools)
  • Statistical modeling and forecasting software
  • SQL and database management - ERP systems (SAP MM)

Websites

Accomplishments

  • Best in Supply Chain: Smarttrak | April 2016
  • Champion: Ola Cabs | March 2019

Languages

  • English
  • Hindi
  • Telugu

Timeline

Assistant Store Manager

Blinkit
10.2023 - Current

Rider Shift Incharge

Zepto
12.2021 - 08.2023

Team Leader

Rapido
07.2020 - 11.2021

Team Leader

Ola Cabs
08.2018 - 06.2020

Supply Chain Engineer

Smarttrak Energy Pvt Ltd
10.2015 - 12.2017

B.Com - Computer Application

Sai Shivani College of IT And Management

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IBRAHIM SHAIK