In pursuit of challenging assignments that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Tanama Software Pvt Ltd
12.2022 - Current
Working as Customer Service Executive(Tanama Software Pvt Ltd, From Dec 2022)till Date
Customer Service Executive
Jio Pvt ltd
05.2022 - 08.2022
Worked as Customer Service Executive at (Jio Pvt ltd, From May 2022 to Aug 2022).
Education
SSLC -
KENDRIYA VIDYALAYA
PUC - undefined
SRI CHAITANYA COLLEGE
Skills
Current Designation: Customer Service Executive
Area of Work: Retention Team
List of Major Technologies: Microsoft Office, Novel vox, Nice Application
Roles and Responsibilities
They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone, or SMS
Make appointments that fit into the schedule of the client and the customer.
Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
I assist them if they are facing a problem and troubleshoot it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I hear the responsibility for the correctness of the above mentioned particulars. Date: Place: Ballari ( KHALEEL UL RAHAMAN )
Principal Quality Assurance Engineer at Model N India Software Pvt Ltd / Revitas / iMANY Software Pvt Ltd.Principal Quality Assurance Engineer at Model N India Software Pvt Ltd / Revitas / iMANY Software Pvt Ltd.
Finance Manager at The Congregation of the Sisters of the Good Shepherd Bellary SocietyFinance Manager at The Congregation of the Sisters of the Good Shepherd Bellary Society