Summary
Overview
Work History
Education
Skills
Roles and Responsibilities
Disclaimer
Timeline
Generic

KHALEEL UL RAHAMAN

Ballari

Summary

In pursuit of challenging assignments that would facilitate the maximum utilization and application of my broad skills and expertise in making a positive difference to the organization

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Tanama Software Pvt Ltd
12.2022 - Current
  • Working as Customer Service Executive(Tanama Software Pvt Ltd, From Dec 2022)till Date

Customer Service Executive

Jio Pvt ltd
05.2022 - 08.2022
  • Worked as Customer Service Executive at (Jio Pvt ltd, From May 2022 to Aug 2022).

Education

SSLC -

KENDRIYA VIDYALAYA

PUC - undefined

SRI CHAITANYA COLLEGE

Skills

  • Current Designation: Customer Service Executive
  • Area of Work: Retention Team
  • List of Major Technologies: Microsoft Office, Novel vox, Nice Application

Roles and Responsibilities

  • They efficiently handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.
  • Analyzing and reporting customer data to devise new strategies or update the existing ones
  • Communicating with them through various omnichannel channels, including email, social media, phone, or SMS
  • Make appointments that fit into the schedule of the client and the customer.
  • Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.
  • I assist them if they are facing a problem and troubleshoot it.
  • Ensuring the customer has a positive experience with the company.
  • Fostering a healthy relationship between the client and the customer.
  • Overseeing timely delivery and payment of sales orders.
  • Handling all Voice and Non-Voice Processes in BPOs & Call centers.

Disclaimer

I hereby declare that the above mentioned information is correct up to my knowledge and I hear the responsibility for the correctness of the above mentioned particulars. Date: Place: Ballari ( KHALEEL UL RAHAMAN )

Timeline

Customer Service Executive

Tanama Software Pvt Ltd
12.2022 - Current

Customer Service Executive

Jio Pvt ltd
05.2022 - 08.2022

PUC - undefined

SRI CHAITANYA COLLEGE

SSLC -

KENDRIYA VIDYALAYA
KHALEEL UL RAHAMAN