Ida Roselin Jeyaraj

• Efficient management of Volumes/SLA and manage capacity by appropriate leave management.
• Ensure that there is no DP Breach (Data protection) within processes.
• Self Identify risks within process and fix those risks and mitigate it.
• Review of SOP/Blue works of processes and make necessary changes to multiple process under me.
• Collaborated with team members to achieve target results.
• Handled urgent requests of ~85 per day & have successfully allocated them and completed them without leading to customer complaints.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions by conducting brain storming sessions.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Exceeded goals through effective task prioritization and great work ethic.
• Hired & Onboarded new staffs by entering employee information into systems and guiding them appropriately.
• Analye the performance of the staffs and rate accordingly. Under performers placed under process support plan if the staff did not perform after providing warning & coaching the staff.

· Ensure alerts / cases are created & processed well within the agreed TAT

· Proactive identification & effective management / escalation of risks

· Own, manage and supervise the risks which exist in business Area

· Manage issues proactively and escalating the issues for quicker resolution

· Introducing new process improvements in the department to increase the efficiency of the team and process

· Training the new staff to bring them up in the learning curve and providing cross training to the existing staffs and train them as back up

· Proactively review the procedures to identify improvements

· Developed and maintained courteous and effective working relationships.

· Worked flexible hours across night, weekend and holiday shifts.

· Met month-end reporting objectives and deadlines.

· Identified and resolved process issues to drive optimal workflow and business growth.

· Cross trained on other processes and supported during contingency situations.

· Trained new staffs and performed quality assurance checks & accredited them in the process.

· Identified modifications to processes and procedures that would promote better efficiency.

Transaction Monitoring:

1. Monitoring the transactions / accounts of the customer during the unusual transactions, when the system creates an alert and provide assessments of overall activity of the customer by doing enhanced research on the client's profile and client's behaviour

2. Identifying & analysing the suspicious activity involved in the transactions, escalating in a timely manner & reporting to the Group Compliance Team / level 2.

3. Conducting complete investigating on escalate AML cases through various internal & external source systems.

4. Investigation on AML level 1 Alerts & Level 2 Cases and sending RFI's to Relationship Managers.

Fraud Reporting: Reporting the fraudulent transactions made in the customer's accounts using either debit/credit card or online transactions by the fraudsters without their knowledge by making disclosure to NCA (National Crime Agency)

IMSLR Work Reception Process: Assessing the IMSLR's raised by the staffs from the franchises for the accurate customer details and grading it according to the high priority & other listed criteria's by creating case in GK3. Also we get the required information from the submitters and by making it easy for the investigators to pick it.

Dormant: Performing checks and validating the reclaim form and verify the documents such as the ID, address proof, birth certificate, marriage certificate, name change document, etc… and decide whether payment can be made to the dormant account holder based on the analysis made on the eligibility and other criteria. If not we reach out to the customer on the required data.

Worked as a Financial Crime Compliance analyst in AML operations in the Transaction Monitoring process for both Consumer Banking and wholesale Banking customers in Middle East region (Bahrain, Qatar, Lebanon, Oman, Iraq) and other countries like Nepal, Vietnam for the period of 3 years in SCB (From April 2012 to May 2015) with appropriate knowledge in Anti money Laundering and Terrorist Financing.