Idhayakumar Baskaran
Process Expert – Data Analysis & Reporting
Old perungalathur
Summary
Detail-oriented professional with 3 years of experience in customer support and data handling. Proficient in SQL and MS Excel for data analysis, reporting, and issue resolution. Skilled in analyzing customer data, generating reports, and delivering actionable insights to improve customer experience and business operations.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Internship Salesforce Administrator
Cloud Champ Technologies Pvt. Ltd.
10.2025 - 01.2026
- Managing Salesforce user accounts, roles, and profiles.
- Creating and maintaining reports and dashboards for business insights.
- Customizing Salesforce objects, fields, and page layouts to meet client requirements.
- Implementing workflow rules, validation rules, and process automation using Flow Builder.
- Assisting in data migration and ensuring data accuracy and security.
- Coordinating with cross-functional teams to enhance CRM performance.
Process Expert
Mobius Knowledge Services Pvt.Ltd.
10.2022 - 08.2025
- Developed management reports & ensure accuracy of financial information.
- Planning, organizing and delegating work among the team members.
- Performed quality checking to improve internal assets performance.
- Experience in Polygons [QGIS] tool.
- Analyze & identify patterns in the crawl data and provide business rules to cleanse data.
- Achievements:
- 1. “Team Player Award” for helping the team to keep engaged and focused.
- 2. “High Five Award” to understanding the business process and delivering the reports for a critical time period
Internship
Accord Info Matrix Pvt. Ltd. - Training Institute
02.2024 - 05.2024
- Technology: C#, .Net
- Project Title: Student Management System
- Project Abstract: Developed a comprehensive student management system for coaching classes, emphasizing student records and fee tracking. Implemented features include course and teacher profile creation, student information management, and advanced search capabilities based on courses, students, fees status, and teachers.
Education
Master of Science - Mathematics
A. M Jain College (Madras University)
Tamil Nadu01-2022
Bachelor of Science - Mathematics and Computer Applications
A. M Jain College (Madras University)
Tamil Nadu01-2020
Skills
Data Analysis, Data Cleaning, Data Visualization
MS Excel (VLOOKUP, Pivot Tables, Advanced Formulas)
SQL (Joins, Aggregate Functions, Queries)
Strong Analytical & Problem-Solving Skills
Database: SQL
Salesforce: Administration, Reports & Dashboards, Workflow Rules, Validation Rules, Flow Builder, User Management
Tools: Visual Studio, VS Code, QGIS, Salesforce Platform
Other: Typewriting – Junior Grade
Accomplishments
- Won best speaker award topic on “Imagine a day living without plastic organized” by the Panchayat Office in [Jul 2016].
- Won the best poetry award three times in school and college days.
Affiliations
- Underwent an “Internship Training” in the division of broadband technical in BSNL.
- Completed Madhyama Examination in “Second Class” by Dhakshina Bharat Hindi Prachar Sabha, Madras.
Extra Curricular Activities
Volunteered in the “Brand Avatar Team” for a grand village tickets event for 4 days [Jan 2019]. Took part as a volunteer for “School Visit” for Government Schools in Chennai organized by CDC club. Membership in Rotaract club. Participated in JRC & NSS camps. Volunteered in the “Brand Avatar Team” for a grand village tickets event for 4 days [Jan 2019]. Took part as a volunteer for “School Visit” for Government Schools in Chennai organized by CDC club. Membership in Rotaract club. Participated in JRC & NSS camps.
Certification
Salesforce Certified Administrator
Timeline
Internship Salesforce Administrator
Cloud Champ Technologies Pvt. Ltd.
10.2025 - 01.2026
Salesforce Certified Administrator
09-2025
Internship
Accord Info Matrix Pvt. Ltd. - Training Institute
02.2024 - 05.2024
Process Expert
Mobius Knowledge Services Pvt.Ltd.
10.2022 - 08.2025
Bachelor of Science - Mathematics and Computer Applications
A. M Jain College (Madras University)
Master of Science - Mathematics
A. M Jain College (Madras University)