Salesforce
Diksha Singh
Sales And Key Account Manager
Bangalore
Summary
Dynamic senior operations and account management leader with over six years of experience driving strategic growth, optimizing national-scale service operations, and enhancing customer experience within high-growth SaaS, e-commerce, logistics, and marketplace ecosystems. Demonstrated expertise in managing multimillion-rupee portfolios, building scalable systems, influencing cross-functional leadership, and delivering measurable business impact. Recently completed a sabbatical focused on health recovery and personal reinvention, now poised to leverage this renewed focus in a senior, impact-driven leadership role. Committed to fostering innovation and operational excellence to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Account Manager
Amazon
01.2025 - 07.2025
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Organized joint sales calls with current customers and outside vendors.
- Attended industry events and conventions to expain sales opportunities.
Key Account Manager
Amazon
07.2021 - 12.2024
- Directed nationwide charter for Amazon Home Services, owning CX outcomes, operational quality, and category expansion.
- Expanded 3P vendor ecosystem 3× through capability audits, partnership strategy, and C-suite commercial negotiation.
- Designed & launched the Service Provider Onboarding Playbook, reducing onboarding turnaround by 46%.
- Governed end-to-end performance of third-party vendors through QBRs/MBRs, SLA management, and escalation control.
- Launched 33+ new paid service subcategories (ICS), enabling revenue diversification and customer adoption growth.
- Improved customer experience measured via Ratings from 3.0 → 4.3 through process redesign, SOP standardization, and compliance governance.
- Scaled and optimized a 10,000+ on-ground partner workforce across multiple service categories.
- Managed enterprise account Urban Company, driving INR 1,400M revenue with order completion improvement from 50% → 70%.
Strategic Account Manager
Shiprocket
07.2020 - 07.2021
- Owned SMB–enterprise portfolio delivering 1,000+ shipments/day across high-volume clients.
- Achieved retention & revenue uplift across 150+ accounts using behavioural analytics & lifecycle strategy.
- Reduced churn through predictive insights and targeted retention mechanisms.
- Partnered with product, engineering, and ops to deploy scalable solutions and eliminate friction points.
Customer Success Specialist
Fitso by cult.fit
09.2019 - 07.2020
- Owned customer retention strategy for fitness centres across multiple locations.
- Ensured end-to-end facility operations, quality governance, and issue resolution.
- Conducted customer insights analysis to improve renewals and customer lifecycle value.
Account Specialist
Zomato
06.2018 - 09.2019
- Improved delivery partner retention & operational KPIs across major Indian cities.
- Reduced partner churn through targeted retention models and incentive realignment.
- Led cross-regional operational improvements using data-backed performance analysis.
Education
MBA - Human Resources Development
04.2001 -
Bachelor of Commerce - Commerce
01.2014
Skills
Account management strategy
Software
Onedirect
Freshsales
Timeline
Sales Account Manager - Amazon
01.2025 - 07.2025
Key Account Manager - Amazon
07.2021 - 12.2024
Strategic Account Manager - Shiprocket
07.2020 - 07.2021
Customer Success Specialist - Fitso by cult.fit
09.2019 - 07.2020
Account Specialist - Zomato
06.2018 - 09.2019
Alliance University - MBA, Human Resources Development
04.2001 -
Delhi University - Bachelor of Commerce, Commerce