Salesforce
Diksha Singh
Sales And Key Account Manager
Bangalore
Summary
Dynamic senior operations and account management leader with over six years of experience driving strategic growth, optimizing national-scale service operations, and enhancing customer experience within high-growth SaaS, e-commerce, logistics, and marketplace ecosystems. Demonstrated expertise in managing multimillion-rupee portfolios, building scalable systems, influencing cross-functional leadership, and delivering measurable business impact. Recently completed a sabbatical focused on health recovery and personal reinvention, now poised to leverage this renewed focus in a senior, impact-driven leadership role. Committed to fostering innovation and operational excellence to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Account Manager
Amazon
01.2025 - 07.2025
- Negotiated prices, terms of sale and service agreements.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Conducted product presentations and demonstrations, resulting in increased product adoption among clients.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Organized joint sales calls with current customers and outside vendors.
- Attended industry events and conventions to expain sales opportunities.
Key Account Manager
Amazon
07.2021 - 12.2024
- Directed nationwide charter for Amazon Home Services, owning CX outcomes, operational quality, and category expansion.
- Expanded 3P vendor ecosystem 3× through capability audits, partnership strategy, and C-suite commercial negotiation.
- Designed & launched the Service Provider Onboarding Playbook, reducing onboarding turnaround by 46%.
- Governed end-to-end performance of third-party vendors through QBRs/MBRs, SLA management, and escalation control.
- Launched 33+ new paid service subcategories (ICS), enabling revenue diversification and customer adoption growth.
- Improved customer experience measured via Ratings from 3.0 → 4.3 through process redesign, SOP standardization, and compliance governance.
- Scaled and optimized a 10,000+ on-ground partner workforce across multiple service categories.
- Managed enterprise account Urban Company, driving INR 1,400M revenue with order completion improvement from 50% → 70%.
Strategic Account Manager
Shiprocket
07.2020 - 07.2021
- Owned SMB–enterprise portfolio delivering 1,000+ shipments/day across high-volume clients.
- Achieved retention & revenue uplift across 150+ accounts using behavioural analytics & lifecycle strategy.
- Reduced churn through predictive insights and targeted retention mechanisms.
- Partnered with product, engineering, and ops to deploy scalable solutions and eliminate friction points.
Customer Success Specialist
Fitso by cult.fit
09.2019 - 07.2020
- Owned customer retention strategy for fitness centres across multiple locations.
- Ensured end-to-end facility operations, quality governance, and issue resolution.
- Conducted customer insights analysis to improve renewals and customer lifecycle value.
Account Specialist
Zomato
06.2018 - 09.2019
- Improved delivery partner retention & operational KPIs across major Indian cities.
- Reduced partner churn through targeted retention models and incentive realignment.
- Led cross-regional operational improvements using data-backed performance analysis.
Education
MBA - Human Resources Development
04.2001 -
Bachelor of Commerce - Commerce
01.2014
Skills
Account management strategy
Stakeholder engagement expertise
Customer success planning
Customer retention strategies
Client relationship management
Process optimization
Vendor management oversight
Supply chain management
Market analysis expertise
Strategic business growth
Business development and client retention
Software
Onedirect
Freshsales
Timeline
Sales Account Manager - Amazon
01.2025 - 07.2025
Key Account Manager - Amazon
07.2021 - 12.2024
Strategic Account Manager - Shiprocket
07.2020 - 07.2021
Customer Success Specialist - Fitso by cult.fit
09.2019 - 07.2020
Account Specialist - Zomato
06.2018 - 09.2019
Alliance University - MBA, Human Resources Development
04.2001 -
Delhi University - Bachelor of Commerce, Commerce